ECS: GeoDrive: (Access Denied) File Open Error

Summary: Problem archiving files

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Files refuse to archive generating errors similar to below when attempted:

"file open errors" on folders (Warning - access denied - File open error...).

Cause

By design GeoDrive will not archive certain files.

Resolution

GeoDrive will not archive the following files:

"desktop.ini"
"folder.jpg"
"folder.gif"
"thumbs.db"
"autorun.inf"
"autorun.inf.bat"
"autorun.inf.cmd"
"autorun.inf.exe"
"autorun.inf.com"
"autorun.inf.pif"
"autorun.inf.lnk"

It will also exclude all files with the SYSTEM attribute set but this can be changed in Options, see the GeoDrive admin guide.

Affected Products

Elastic Cloud Storage

Products

GeoDrive for Windows, Elastic Cloud Storage
Article Properties
Article Number: 000041649
Article Type: Solution
Last Modified: 26 May 2025
Version:  5
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