Dell VxRail: Unable to find diagnostics application (SUP0511)

Summary: Unable to find diagnostics application (SUP0511).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Running the life cycle controller Hardware diagnostics fails with the following error:
 
screenshot of error message 
Unable to find Diagnostics application.

Recommended Action
Update the Diagnostics application using the Firmware Update feature in Lifecycle Controller. For the latest Update Packages, contact your service provider.

The Hardware diagnostics version is 0 under the Firmware Update tab in the life cycle controller. (The same can be checked from iDRAC > System > Inventory)

screenshot showing version zero under firmware update
 
 

Cause

This is a common issue for the Hardware diagnostics application to go missing.

Resolution

To address this issue, reinstall the Hardware diagnostic application.
  1. Download the Hardware diagnostics application.
  2. From iDRAC > Maintenance > Manual Update > Browse, choose the .exe file you downloaded in step 1.
  3. Wait for the job to be completed.
  4. Open the Lifecycle controller and run the Hardware diagnostics.

Additional Information

This content is translated in other languages: 
https://downloads.dell.com/TranslatedPDF/PT-BR_KB531641.pdf
https://downloads.dell.com/TranslatedPDF/ZH-CN_KB531641.pdf
https://downloads.dell.com/TranslatedPDF/AR-EG_KB531641.pdf
https://downloads.dell.com/TranslatedPDF/DE_KB531641.pdf
https://downloads.dell.com/TranslatedPDF/ES_KB531641.pdf
https://downloads.dell.com/TranslatedPDF/FR_KB531641.pdf
https://downloads.dell.com/TranslatedPDF/KO_KB531641.pdf
https://downloads.dell.com/TranslatedPDF/JA_KB531641.pdf
https://downloads.dell.com/TranslatedPDF/IT_KB531641.pdf
https://downloads.dell.com/TranslatedPDF/NL_KB531641.pdf
https://downloads.dell.com/TranslatedPDF/PT_KB531641.pdf
https://downloads.dell.com/TranslatedPDF/RU_KB531641.pdf
https://downloads.dell.com/TranslatedPDF/SV_KB531641.pdf

Affected Products

VxRack SDDC 14G-1

Products

VxRack SDDC 14G-1
Article Properties
Article Number: 000055498
Article Type: Solution
Last Modified: 29 Feb 2024
Version:  7
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.