Data Domain High Availability 5.7.1: #Autosupport send command fails with an error on DDHA

Summary: Autosupport send command results in an error.

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Symptoms



Unable to send autosupport with autosupport command.

Cause

Autosupport send command results in the following error:    
 
#autosupport send
failed to open log file "/opt/connectemc/logs/rscApiLog.log", Error:2 No such file or directory
msg:2016-01-28T12:02:25 0 Info main() Version 1.0 Start DataDomain EMA alert processing

failed to open log file "/opt/connectemc/logs/rscApiLog.log", Error:2 No such file or directory
msg:2016-01-28T12:02:25 0 Info main() Version 1.0 Initialized identity

failed to open log file "/opt/connectemc/logs/rscApiLog.log", Error:2 No such file or directory
msg:2016-01-28T12:02:25 0 Info main() Version 1.0 Initialized connection

failed to open log file "/opt/connectemc/logs/rscApiLog.log", Error:2 No such file or directory
msg:2016-01-28T12:02:25 0 Info main() Version 1.0 Initialized event

failed to open log file "/opt/connectemc/logs/rscApiLog.log", Error:2 No such file or directory
msg:2016-01-28T12:02:25 201 Debug EMAAPI3.1.0-1 RSCEventAdd() Routine Entrance. autosupport

failed to open log file "/opt/connectemc/logs/rscApiLog.log", Error:2 No such file or directory
msg:2016-01-28T12:02:25 201 Info EMAAPI3.1.0-1 EMATransEventAndRawData() Routine Entrance. /opt/connectemc/poll/RSC_CKMXXXXXXXXXXX_012816_120225305.xml

Resolution

  1. From ASUP, Confirm ConnectEMC is enabled and running:   

config_master.connectemc.enable = true
config_master.connectemc.ipaddress_gateway = 10.XX.XXX.30
config_master.connectemc.notification = none
config_master.connectemc.transport_type = ESRS

Connectemc Configuration
------------------------
ConnectEMC is not enabled.

Connectemc Status
-----------------
ConnectEMC is enabled but not running.

  1. Check the content of folder /opt/connectemc on the system. It should contain something similar to the below:    

-rw-r--r--  1 root root     3133 Feb  9 14:52 ConnectEMC.ini
-rw-r--r--  1 root root     3133 Feb  9 14:52 ConnectEMC.ini.old
-rw-r--r--  1 root root      962 Feb  9 14:52 ConnectEMC_config.xml
-rw-r--r--  1 root root      962 Feb  9 14:52 ConnectEMC_config.xml.old
drwxr-xr-x  2 root root     4096 Feb  9 00:27 bin
drwxr-xr-x  2 root root     4096 Feb  9 00:27 certs
-rwxr-xr-x  1 root root 19193054 Jan  5  2012 connectemc
-rwxr-xr-x  1 root root      737 Jan  5  2012 emcfepbsafepub.key
-rwxr-xr-x  1 root root      320 Jan  5  2012 emcfeppub.key
drwxr-xr-x  2 root root     4096 Feb  9 00:27 lib

  1. If ConnectEMC is not enabled, if the ConnectEMC is enabled but not running, then the error message is expected on Autosupport send output.

 

Products

Data Domain
Article Properties
Article Number: 000060386
Article Type: Solution
Last Modified: 30 May 2024
Version:  3
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