Storage Center Alert: How to troubleshoot a SCv2000 or SC4020 faulted power supply unit

Summary: Dell Technologies: Storage Center Alert: How to troubleshoot a SCv2000 Series or SC4020 faulted power supply unit.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

Storage Center has reported a faulted power supply unit (PSU). Follow these steps to isolate the problem.

  1. Check the PSU LEDs. Check the AC power status indicator first. If the green LED is off, and both the AC power fault and DC power fault indicators are amber perform these troubleshooting steps otherwise, go to step 2.

    1. Verify that the power switch is turned on.

    2. Reseat the power cable on both ends.

    3. Verify that the power outlet is good, either by plugging in a different device or using a different port on the power source.

    4. Test with a different power cable.

    5. Reseat the PSU.

  2. If the amber DC power fault indicator is the only LED illuminated, it indicates that the PSU is not fully seated into the chassis. Reseat the PSU, otherwise go to step 3.

  3. Any other combination of fault LEDs, reseat the PSU.

If the PSU is still reported as faulted, contact your service provider.

Affected Products

Dell Compellent SC4020, Dell Storage SCv2000, Dell Storage SCv2020, Dell Storage SCv2080
Article Properties
Article Number: 000121683
Article Type: How To
Last Modified: 18 Apr 2026
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.