Data Protection Advisor (DPA): VMware status request not returning guest filesystem statistics for VMs
Summary: The VMware status data collection request does not collect the guest filesystem statistics for VMs.
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Symptoms
In DPA 19.4, the VMware status request is not collecting the VM guest filesystem statistics, such as guest_fs_capacity or guest_fs_free_space.
In a debug of the request, the following information is seen near the top of the log:
At the end of the log is this statement:
In a debug of the request, the following information is seen near the top of the log:
ERR 12516.12516 20210111:073417 agent.mod.vmware.rest - loadResponse(): Unsuccessful response. Code = 403
ERR 12516.12516 20210111:073417 agent.mod.vmware.rest - getVCServerVersion(): Unable to get VMWare vCenter server version for [vcenter_server.example.com].
UNKN 12516.12516 20210111:073417 agent.mod.vmware - vmwareMakeHandle(): Unable to get VMware vCenter server version.
ERR 12516.12516 20210111:073417 agent.mod.vmware.rest - getVCServerVersion(): Unable to get VMWare vCenter server version for [vcenter_server.example.com].
UNKN 12516.12516 20210111:073417 agent.mod.vmware - vmwareMakeHandle(): Unable to get VMware vCenter server version.
At the end of the log is this statement:
DBG1 12516.12516 20210111:073418 agent.mod.vmware - vmwareGetHostStatus(): Collecting all VMs guest filesystem statistics using REST APIs.
INFO 12516.12516 20210111:073418 agent.mod.vmware.rest - getVMsFSStats(): Get the VM guest filesystem statistics from vCenter server [nvcenter_server.example.com].
ERR 12516.12516 20210111:073418 agent.mod.vmware.rest - getVMsFSStats(): Not supported vCenter server [vcenter_server.example.com] version [-1.-1] to invoke the REST APIs.
DBG1 12516.12516 20210111:073418 agent.mod.vmware - vmwareGetHostStatus(): Unable to collect all VMs guest filesystem statistics using REST APIs.
INFO 12516.12516 20210111:073418 agent.mod.vmware.rest - getVMsFSStats(): Get the VM guest filesystem statistics from vCenter server [nvcenter_server.example.com].
ERR 12516.12516 20210111:073418 agent.mod.vmware.rest - getVMsFSStats(): Not supported vCenter server [vcenter_server.example.com] version [-1.-1] to invoke the REST APIs.
DBG1 12516.12516 20210111:073418 agent.mod.vmware - vmwareGetHostStatus(): Unable to collect all VMs guest filesystem statistics using REST APIs.
Cause
The requirements to collect guest filesystem statistics is in DPA 19.4 and vCenter 6.7u3 or later.
The module checks the vCenter version to determine if it supports collection of these statistics.
In this scenario, DPA cannot determine the vCenter version so it skips the getVMsFSStats() part of the status request.
This is a permissions related issue in vCenter for the user account being used by DPA to gather the information.
The module checks the vCenter version to determine if it supports collection of these statistics.
In this scenario, DPA cannot determine the vCenter version so it skips the getVMsFSStats() part of the status request.
This is a permissions related issue in vCenter for the user account being used by DPA to gather the information.
Resolution
For vCenter 6.7u3, the DPA user must be a member of SystemConfiguration.Administrators group in vCenter.
For vCenter 7.0, the DPA user must be a member of SystemConfiguration.ReadOnly group in vCenter.
Contact Dell Technical Support for further information.
For vCenter 7.0, the DPA user must be a member of SystemConfiguration.ReadOnly group in vCenter.
Contact Dell Technical Support for further information.
Products
Data Protection AdvisorArticle Properties
Article Number: 000182919
Article Type: Solution
Last Modified: 04 Aug 2021
Version: 4
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