PowerStore Alerts: SDNAS File Interface state alerts
Summary: This article discusses SDNAS File Interface state alerts.
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Symptoms
When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options.
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Cause
Cause is self-explanatory in the Alert Texts mentioned in Resolution section.
Resolution
| Alert ID | SDNAS_CP_FILE_INTERFACE_SET_DEGRADED |
| Alert Text | The file interface is degraded due to %(object_name) is degraded. |
| Error Code | 0x01C01302 |
| Impact | File interface performance may be degraded. |
| Resolution | Solution: Ensure that the bond ports are properly cabled to the data switches and Link Aggregation Control Protocol (LACP) is configured correctly. Refer Networking Guide for PowerStore - Link Aggregation Control Protocol requirements or Dell PowerStore: Best Practices Guide for more information. If no issues are found to account for this alert, it may be a false positive. Contact technical support for assistance. |
| Alert ID | SDNAS_CP_FILE_INTERFACE_SET_FAILED |
| Alert Text | The file interface is down due to %(object_name) is down. |
| Error Code | 0x01C01303 |
| Impact | The file interface is down. |
| Resolution | Solution: Ensure that the bond ports are properly cabled to the data switches. Refer Dell PowerStore: Best Practices Guide for more information. If the issue persists, contact technical support. This alert may be a false positive. |
| Alert ID | SDNAS_CP_FILE_INTERFACE_SET_PARTNER_FAILED |
| Alert Text | The file interface has been affected due to %(object_name) is down. |
| Error Code | 0x01C01304 |
| Impact | Nas Server movement can be impacted because the file interface is down. |
| Resolution | Solution: Ensure that the bond ports are properly cabled to the data switches. Refer Dell PowerStore: Best Practices Guide for more information. |
Affected Products
PowerStoreArticle Properties
Article Number: 000200709
Article Type: Solution
Last Modified: 08 Jul 2025
Version: 5
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