Connectrix Brocade: DCX8510-8B rebooted with error Processor rebooted - Reset

Summary: DCX8510-8B rebooted with error "Processor rebooted - Reset"

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Switch rebooted unexpectedly. Post which both the CPs were enabled and HA was synchronized.
  
Fabric OS:  v8.2.3c 
/fabos/cliexec/hadump:
Local CP (Slot 6, CP0): Active, Cold Recovered
Remote CP (Slot 7, CP1): Standby, Healthy
HA enabled, Heartbeat Up, HA State synchronized

errdump :
[HAM-1004], SLOT 7 | CHASSIS, INFO, Processor rebooted - Reset., reboot.c
[PLAT-5067], SLOT 7 | CHASSIS, INFO, Disabling PCI timeout detect. Rev 4, modular_proc.


Found that CP in slot-7 was faulted from the emtraceshow2 output.
 
NOTE: There is a root level command called EMTRACESHOW2. It is part of the supportsave and shows the components starting up after a reboot.

There is a single FLT (fault) listed there for slot 7. There is no other indication of any other problem.
   
/fabos/cliexec/emtraceshow2:
Object  Before     SCN        Send       After      privSt m fo date/time
Slot 7   IN(20000) FLT(10014) ----------  IN(20000) 000000 1 0  Jan 29 14:20:51


CP BLADE Slot: 7 
Header Version:  2
Power Consume Factor:  -40W
Factory Part Num:  60-1000376-10
Factory Serial Num:  xxxxx
Manufacture:  Day: 16 Month: 6 Year: 2012
Update:  Day: 1 Month: 2 Year: 2023
Time Alive:  3742 days
Time Awake:  3 days


Cause

Hardware failure

Resolution

Fix:
1) Reseat the Standby CP which is at Slot 7. It would then go through POST and recover from the error state.
2) If reseat of CP Blade does not solve the issue, replace the CP Blade. 

Affected Products

Connectrix ED-DCX8510-8B

Products

Connectrix B-Series
Article Properties
Article Number: 000210195
Article Type: Solution
Last Modified: 26 Jun 2023
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.