Connectrix SANnav: SANnav Event Manager Does Not Send Email Notifications for Some MAPS Events
Summary: Since SANnav 2.2.0, only selected MAPS events are processed.
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Symptoms
Environment:
SANnav versions 2.2.0 and later
Issue:
The switch generated some MAPS events, but not all of them are showing up on the "Events" page of the SANnav user interface. There are no email notifications from the SANnav for those events.
SANnav versions 2.2.0 and later
Issue:
The switch generated some MAPS events, but not all of them are showing up on the "Events" page of the SANnav user interface. There are no email notifications from the SANnav for those events.
Cause
There is a design change in SANnav versions 2.2.0 and later to avoid duplicate MAPS events listed on the "Events" and "Violations" pages.
All MAPS events are displayed on the "Violations" page, but only the below listed MAPS events are displayed on both the "Events" and the "Violations" pages.
Since the SANnav event manager only processes messages of the "Events" page, there are no email notifications for other events which are not in the list.
All MAPS events are displayed on the "Violations" page, but only the below listed MAPS events are displayed on both the "Events" and the "Violations" pages.
| MAPS-1003 | MAPS-1018 | MAPS-1021 | MAPS-1113 | MAPS-1130 |
| MAPS-1210 | MAPS-2140 | MAPS-2141 | MAPS-2142 | MAPS-2143 |
| MAPS-2148 | MAPS-2149 | MAPS-2150 | MAPS-2151 | MAPS-2180 |
| MAPS-2181 | MAPS-2182 | MAPS-2412 | MAPS-2413 | MAPS-2414 |
| MAPS-2415 | MAPS-2432 | MAPS-2433 | MAPS-2434 | MAPS-2435 |
Since the SANnav event manager only processes messages of the "Events" page, there are no email notifications for other events which are not in the list.
Resolution
Use the user email notifications option instead of the event manager. Here is an example of a rule to send notifications based on severity.
Figure 3: Rules Configuration
Figure 4: Selection of Rules
Figure 5: Rule Overview
Figure 1: User Preferences
Figure 2: Edit Email Notifications
Figure 2: Edit Email Notifications
Figure 3: Rules Configuration
Figure 4: Selection of Rules
Figure 5: Rule Overview
Article Properties
Article Number: 000210822
Article Type: Solution
Last Modified: 21 Jun 2023
Version: 3
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