Erreur de désinstallation de PowerPath for Windows : 0x80070091 - Erreur lors de la suppression du répertoire et erreur d’installation de PowerPath 0xe0000247...

• Une fois PowerPath supprimé des programmes et fonctionnalités de contrôle>, l’exécution de l’installation de PowerPath signale l’erreur ci-dessous et ne peut pas poursuivre l’installation.

Graphique 1 : Message d’erreur relatif à l’installation de PowerPath 7.2

PowerPath 7.2 P02 installation Boot 2023-06-30 14:42:51.452 [UNK]:   LIB: Event=0, Error=e0000247 (A problem was encountered while attempting to add the driver to the store.) Failed to copy OEM INF for driver package "C:\Program Files\EMC\PowerPath\Drivers\emcpclass.inf"
2023-06-30 14:42:51.452 [VER]:   LIB: Event=3, In Limited retStatus= -1 reboot : 0
2023-06-30 14:42:51.453 [ERR]:   EmcpWinInstallSetupDriver failed (0xe0000247).
2023-06-30 14:42:51.453 [ERR]: Command failed: error 2 (Generic failure).

Message d’erreur détecté dans ### ppinstall_2023-06-30_XX-XX-XX_XXXXXX.log:

PowerPath 7.2 P02 installation Boot 2023-06-30 14:42:51.452 [UNK]:   LIB: Event=0, Error=e0000247 (A problem was encountered while attempting to add the driver to the store.) Failed to copy OEM INF for driver package "C:\Program Files\EMC\PowerPath\Drivers\emcpclass.inf"
2023-06-30 14:42:51.452 [VER]:   LIB: Event=3, In Limited retStatus= -1 reboot : 0
2023-06-30 14:42:51.453 [ERR]:   EmcpWinInstallSetupDriver failed (0xe0000247).
2023-06-30 14:42:51.453 [ERR]: Command failed: error 2 (Generic failure).

Message d’erreur détecté dans ### SetupApi.Dev.log:

>>>  [SetupCopyOEMInf - C:\Program Files\EMC\PowerPath\Drivers\emcpclass.inf]
>>>  Section start 2023/06/30 14:31:23.362
      cmd: "C:\Program Files\EMC\PowerPath\ppinstall.exe" install -inf "C:\Program Files\EMC\PowerPath\Drivers\emcpclass.inf" -rootdevice default -force -limited -verbose -logfile "C:\ProgramData\EMC\PowerPath\logs\ppinstall_2023-06-30_14-30-59_29151.log"
     sto: {Setup Import Driver Package: C:\Program Files\EMC\PowerPath\Drivers\emcpclass.inf} 14:31:23.362
     inf:      Provider: Dell Inc. or its subsidiaries.
     inf:      Class GUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
     inf:      Driver Version: 08/11/2021,7.1.0.234
     inf:      Catalog File: EmcpClass.cat
     pol:      {Driver package policy check} 14:31:23.643
     pol:      {Driver package policy check - exit(0x00000000)} 14:31:23.643
     sto:      {Stage Driver Package: C:\Program Files\EMC\PowerPath\Drivers\emcpclass.inf} 14:31:23.643
     inf:           {Query Configurability: C:\Program Files\EMC\PowerPath\Drivers\emcpclass.inf} 14:31:23.659
     inf:                Driver package 'emcpclass.inf' is configurable.
     inf:           {Query Configurability: exit(0x00000000)} 14:31:23.659
     flq:           Copying 'C:\Program Files\EMC\PowerPath\Drivers\EmcpClass.cat' to 'C:\Windows\System32\DriverStore\Temp\{197cd00c-edd4-2c44-a211-61ae2c995147}\EmcpClass.cat'.
     flq:           Copying 'C:\Program Files\EMC\PowerPath\Drivers\emcpclass.inf' to 'C:\Windows\System32\DriverStore\Temp\{197cd00c-edd4-2c44-a211-61ae2c995147}\emcpclass.inf'.
     flq:           Copying 'C:\Program Files\EMC\PowerPath\Drivers\EmcpClass.sys' to 'C:\Windows\System32\DriverStore\Temp\{197cd00c-edd4-2c44-a211-61ae2c995147}\EmcpClass.sys'.
     sto:           {DRIVERSTORE IMPORT VALIDATE} 14:31:23.706
     sig:                {_VERIFY_FILE_SIGNATURE} 14:31:23.737
     sig:                     Key      = emcpclass.inf
     sig:                     FilePath = C:\Windows\System32\DriverStore\Temp\{197cd00c-edd4-2c44-a211-61ae2c995147}\emcpclass.inf
     sig:                     Catalog  = C:\Windows\System32\DriverStore\Temp\{197cd00c-edd4-2c44-a211-61ae2c995147}\EmcpClass.cat
!    sig:                     Verifying file against specific (valid) catalog failed! (0x800b0109)
!    sig:                     Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
     sig:                {_VERIFY_FILE_SIGNATURE exit(0x800b0109)} 14:31:23.878
     sig:                {_VERIFY_FILE_SIGNATURE} 14:31:23.878
     sig:                     Key      = emcpclass.inf
     sig:                     FilePath = C:\Windows\System32\DriverStore\Temp\{197cd00c-edd4-2c44-a211-61ae2c995147}\emcpclass.inf
     sig:                     Catalog  = C:\Windows\System32\DriverStore\Temp\{197cd00c-edd4-2c44-a211-61ae2c995147}\EmcpClass.cat
!    sig:                     Verifying file against specific Authenticode(tm) catalog failed! (0x800b0109)
!    sig:                     Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
     sig:                {_VERIFY_FILE_SIGNATURE exit(0x800b0109)} 14:31:23.956
!!!  sig:                Driver package catalog file certificate does not belong to Trusted Root Certificates, and Code Integrity is enforced.
!!!  sig:                Driver package failed signature validation. Error = 0xE0000247
     sto:           {DRIVERSTORE IMPORT VALIDATE: exit(0xe0000247)} 14:31:23.956
!!!  sig:           Driver package failed signature verification. Error = 0xE0000247
!!!  sto:           Failed to import driver package into Driver Store. Error = 0xE0000247
     sto:      {Stage Driver Package: exit(0xe0000247)} 14:31:23.972
     sto: {Setup Import Driver Package - exit (0xe0000247)} 14:31:23.972
!!!  inf: Failed to import driver package into driver store
!!!  inf: Error 0xe0000247: A problem was encountered while attempting to add the driver to the store.
<<<  Section end 2023/06/30 14:31:24.268
<<<  [Exit status: FAILURE(0xe0000247)]

• Lors de l’exécution de la commande PowerPath RemoveAll, le message "DellEMCPower.X64.Signed.7.1.b267.exe /r"  Error: 0x80070091 - Error deleting directory" est signalée.

Graphique 2 : Message : Erreur lors de la suppression du répertoire

Message d’erreur détecté dans ### bootstrapper_2023-06-30_14-05-21_24128.log:

2023-06-30 14:05:21    Extracting embedded files for component 'ppremoveall': 1 CAB(s)
2023-06-30 14:05:21    Resolved CAB path 'C:\administrator\AppData\Local\Temp\2\{3A4C2982-F5D1-4F5F-A0A6-69F376E72612}\current' for component 'PPREMOVEALL'
2023-06-30 14:05:21    Extracting 'SETUP_PPREMOVEALL_1.CAB' for component 'PPREMOVEALL'
2023-06-30 14:05:21    Extracting: C:\Users\administrator\AppData\Local\Temp\2\{3A4C2982-F5D1-4F5F-A0A6-69F376E72612}\current\ppRemoveAll.exe
2023-06-30 14:05:21    Done: C:\Users\administratorAppData\Local\Temp\2\{3A4C2982-F5D1-4F5F-A0A6-69F376E72612}\current\ppRemoveAll.exe
2023-06-30 14:05:21    -- Executable: C:\Users\administrator\AppData\Local\Temp\2\{3A4C2982-F5D1-4F5F-A0A6-69F376E72612}\current\PPRemoveAll.exe -no
2023-06-30 14:05:21    PPRemoveall started (C:\Users\administrator\AppData\Local\Temp\2\{3A4C2982-F5D1-4F5F-A0A6-69F376E72612}\current\PPRemoveAll.exe -no)
2023-06-30 14:05:27    PPRemoveall finished (0)
2023-06-30 14:05:27    Deleting temporary directory
2023-06-30 14:07:31    Error: 0x80070091 - Error deleting directory: C:\Users\administrator\AppData\Local\Temp\2\{3A4C2982-F5D1-4F5F-A0A6-69F376E72612}\current: The directory is not empty.
2023-06-30 14:07:31    EMC PowerPath installer finished, return code=-1

Le problème est dû à l’option Windows « Application de la signature du pilote », qui est activée par défaut et qui est plus stricte en matière de suivi et de vérification des pilotes de périphérique qui tentent d’être installés sur un système Windows donné.

La désactivation temporaire de la vérification de la signature du pilote résout ce problème.

1. Désactivez la vérification de la signature sur l’hôte avec la commande

bcdedit /set testsigning on

2. Redémarrez l’hôte.
3. Installer PowerPath
4. Réactivez la fonctionnalité de vérification de signature sur l’hôte avec la commande

bcdedit /set testsigning off

5. Redémarrez l’hôte.