NetWorker: vCenter login account locks after repeated login failure events

Summary: vCenter account locks due to login failures.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

After changing the password for Networkers vCenter login account, there are multiple login failure events, and the vCenter login account is repeatedly locked.

After completing the following steps, the account continues to lock:
1. Update the password for the vCenter in VMware View.
2. Clear all InventorySessions.gob files from
Linux
/opt/nsr/vproxy/logs/nsrvisd
Windows
C:\Program Files\EMC NetWorker\nsr\vproxy\logs\nsrvisd
3. Reboot all vProxy appliances.

Cause

If the NetWorker server is using incorrect vCenter credentials, it fails to inventory the vCenter; also VM backups fail. If VMware View in the NetWorker Management Console (NMC) can be refreshed, the lock is likely coming from something else in the environment.

Resolution

Creating a new account eliminates NetWorker as a possibility of being the culprit and will also eliminate the possibility of a cached password anywhere in NetWorker.

Create a new account to use for logging in to vCenter and update the username and password for the vCenter in VMware View.

See the appropriate version of NetWorker VMware Integration guide for account permissions required.

Affected Products

NetWorker
Article Properties
Article Number: 000216608
Article Type: Solution
Last Modified: 29 Nov 2023
Version:  3
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