NWUI: VM Revert Restore Performed in NetWorker User Interface is Stuck in Running State

A "Revert VM" Restore with "Revert VM Configuration" option is performed from the NetWorker Web User Interface (NWUI).

Figure 1: Screenshot of UI with Revert VM Configuration selected

• The VM recovery job shows as running but no recover session is started, attempting to cancel the job returns "Job is already completed."

• No restore session is seen in the NetWorker Management Console (NMC), or when using NetWorker Server commands below:

nsrwatch 

OR

jobkill

• There is a message generated under /nsr/tmp files in Linux or C:\Program Files\EMC NetWorker\nsr\tmp files in Windows as seen below: 

nsrvproxy_recover_###.raw 

nve:~ # nsr_render_log /nsr/tmp/nsrvproxy_recover_17012.raw
5  1 1 0 0 unknown unknown LOG unrendered 153335:nsrvproxy_recover: Virtual machine recovery failed: Cannot specify disks(-d) with Revert Vm config(-o B).
Unable to render the following message: 153335:nsrvproxy_recover: Virtual machine recovery failed: Cannot specify disks(-d) with Revert Vm config(-o B).
5  1 1 0 0 unknown unknown LOG unrendered       /usr/sbin/nsrvproxy_recover -c vCenter [-s server] {-S ssid[/cloneid] | -N ssname [-t sstime]} [-m recovery-mode] [-f Folder-Moref] [-o option]... [-A Datacenter-Moref] [-C ComputeResource-Moref] [-L ClusterComputeResource-Moref] [-E Datastore-Moref] [-M VM-Moref] [-V VM-name] [-r ResourcePool-Moref] [-H Host-Moref] [-T datastore] [-e export-path] [-d disk] [-p vProxy] [-b pool] [-v] [-k]
Unable to render the following message:         /usr/sbin/nsrvproxy_recover -c vCenter [-s server] {-S ssid[/cloneid] | -N ssname [-t sstime]} [-m recovery-mode] [-f Folder-Moref] [-o option]... [-A Datacenter-Moref] [-C ComputeResource-Moref] [-L ClusterComputeResource-Moref] [-E Datastore-Moref] [-M VM-Moref] [-V VM-name] [-r ResourcePool-Moref] [-H Host-Moref] [-T datastore] [-e export-path] [-d disk] [-p vProxy] [-b pool] [-v] [-k]

• The NetWorker Server and NetWorker Web User Interface Server are using the following NetWorker versions:
  • 19.8.0.0 -> 19.8.0.3
  • 19.9.0.0 -> 19.9.0.2

This issue was addressed in NetWorker 19.8.0.4; however, 19.8 is End of Support Life (EOSL) as of November 11 2025. Upgrade to 19.9.0.3 or later for a code fix: https://www.dell.com/support/home/product-support/product/networker/drivers

Workaround:

Use the NetWorker Management Console (NMC) to perform VM Revert Restores. This issue is only seen in NWUI.

NVP vProxy: NetWorker vProxy Version Information