Latitude, Precision, and XPS Laptops Encounter a Blue Screen Error While Using Camera

Latitude, Precision, or XPS laptop may show a blue screen error intermittently when using the inbuilt camera module. The camera begins to fail with sticky images, then a 0x9F: "DRIVER_POWER_STATE_FAILURE" error appears. The issue occurs during video meetings such as in Microsoft Teams.

Affected Platforms:

• Latitude 7340
• Latitude 7640
• Latitude 9330
• Latitude 9430
• Latitude 9440 2-in-1
• Precision 5470
• Precision 5480
• Precision 5680
• XPS 13 9315
• XPS 13 Plus 9320
• Dell Pro 13 Premium

The issue is related to flow control in the camera driver when the camera is powered on shortly and powered off within less than a second. This happens when Microsoft Teams is turning off the camera feed, it re-powers up for less than a second.

Updating the latest drivers in the following order resolves the issue. To download and install the driver, reference How to Download and Install Dell Drivers.

1. Intel Graphics/Arc Graphics Driver and Intel Graphics Command Center Application
2. Intel Integrated Sensor Solution Driver (related about CVF or UPD)
3. Intel Serial IO Driver
4. Intel 2D Imaging MCU Visual Sensing Controller
5. Intel Management Engine Components Installer

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