PowerStore: Secure Connect Gateway device View displays appliance object failed

Summary: A common scenario where the appliance object shows failed when using a Secure Connect Gateway (SCG).

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Symptoms

The Cluster connection status is Success, however the Appliance connection status is Failed.

Screenshot of Failed Appliance in SCG 

While hovering the cursor over the Failed status icon, the tooltip indicates: There is an issue with your connection or device configuration.

Screenshot of the tooltip indicating There is an issue with your connection or device configuration.  
 

Cause

Likely caused by SSH being disabled on the PowerStore or a firewall blocking port 22 access between SCG and PowerStore

Resolution

  1. Check SSH status using the PowerStore UI: Settings -> SSH Management -> <Select Appliance> -> Enable SSH
  2. Check all firewalls between PowerStore and SCG appliance to ensure port 22 is allowed.

Affected Products

Secure Connect Gateway, PowerStore
Article Properties
Article Number: 000227755
Article Type: Solution
Last Modified: 27 May 2025
Version:  5
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