Cisco MDS 9700: Upgrade Error: Install has failed. Return code 0x40930000 (Current operation failed to complete within specified time).
Summary: Unable to perform switch upgrade due to standby supervisor facing issues.
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Symptoms
# show module Mod Ports Module-Type Model Status --- ----- ----------------------------------- ------------------ ---------- 1 48 4/8/16/32 Gbps Advanced FC Module DS-X9648-1536K9 ok 2 48 4/8/16/32 Gbps Advanced FC Module DS-X9648-1536K9 ok 3 48 4/8/16/32 Gbps Advanced FC Module DS-X9648-1536K9 ok 4 48 4/8/16/32 Gbps Advanced FC Module DS-X9648-1536K9 ok 5 0 Supervisor Module-4 powered-up 6 0 Supervisor Module-4 DS-X97-SF4-K9 active * 7 48 4/8/16/32 Gbps Advanced FC Module DS-X9648-1536K9 ok 8 48 4/8/16/32 Gbps Advanced FC Module DS-X9648-1536K9 ok 9 48 4/8/16/32 Gbps Advanced FC Module DS-X9648-1536K9 ok 10 48 4/8/16/32 Gbps Advanced FC Module DS-X9648-1536K9 ok
Mod Sw Hw --- --------------- ------ 1 9.2(1a) 1.2 2 9.2(1a) 1.2 3 9.2(1a) 1.2 4 9.2(1a) 1.2 6 9.4(2a) 1.0 =====missing slot 5 7 9.2(1a) 1.2 8 9.2(1a) 1.2 9 9.2(1a) 1.2 10 9.2(1a) 1.2
show install all failure-reason` Install has failed. Return code 0x40930000 (Current operation failed to complete within specified time).
The above logs issues are observed in the show tech support details output.
Cause
This indicates a hardware issue and needs a hardware replacement.
Resolution
Replace the faulty standby Supervisor card.
NOTE: NX-OS should be same on both active and standby supervisor modules.
If the standby Supervisor card is on lower NX-OS code, kindly log in to standby supervisor card and upgrade it.
#install all system bootflash: <new_image>.bin
Additional Information
To determine the failure case, you may also collect the following outputs from active SUP as well:
- Show boot
- Show tech-support module 5
- Show system internal mts sup registry register | i sync
- Show tech detailsAffected Products
Connectrix MDS-Series HardwareProducts
VxBlock and Vblock SystemsArticle Properties
Article Number: 000228438
Article Type: Solution
Last Modified: 19 May 2025
Version: 2
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