PowerEdge: How to reseat a PERC controller

Summary: This article describes the different type of controllers and the ways in which they should be reseated.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Introduction

There are in general three positions for PERC controllers to be installed in. This article aims to provide a high-level overview of the steps involved.

  1. In a PCIe slot, like a normal adapter card.
  2. On the motherboard in a specialized slot for a specific form factor
  3. In the front, either in front of the backplane or behind it

 

In a PCIe slot

The PERC adapter card is installed in a PCIe slot which allows for a reseat to be carried out like any other PCIe adapter card.
The steps are: (System-independent description, see your systems user guide for more details)

  1. Turn off the server
  2. Disconnect the power cables
  3. Ensure to use an electrostatic discharge (ESD) strap to prevent damage
  4. Bring the server into a position so that the lid can be opened
  5. Open the lid
  6. Locate the PCIe slots
  7. Locate the riser that the adapter is installed in or the adapter itself
  8. Disconnect any cabling from all adapters and the riser or the adapter itself
  9. Remove the riser or adapter only from the slot
  10. If the adapter card is installed in a riser, remove it from the riser.
  11. Reverse the steps and reinstall the adapter.

Example video:

How to Remove RAID Card in PowerEdge R820

Duration: 00:00:18 (hh:mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the CC icon on this video player.

 

On the motherboard

The PERC has a specific form-factor that has it installed in the PERC slot on the motherboard. You require a Phillips head screwdriver to reseat the controller.
The steps are: (System-independent description, see your systems user guide for more details)

  1. Disconnect the power cables
  2. Ensure to use an electrostatic discharge (ESD) strap to prevent damage
  3. Bring the server into a position so that the lid can be opened
  4. Open the lid
  5. Remove the shroud (if any) and any risers above the PERC position.
  6. Find the two screws the PERC and backplane connection cable are connected to the motherboard with
  7. Unscrew the screws
  8. Carefully remove the cable
  9. Carefully remove the PERC
  10. Reverse the steps to complete the reseat.

Example video:

How to Replace the Mini-PERC for PowerEdge R740

Duration: 00:01:38 (hh:mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the CC icon on this video player.

 

In front

The PERC has been installed in the front of the machine, either in front of the backplane or on the back of the backplane.
You need a Phillips head screwdriver to reseat the controller.
The steps are: (System-independent description, see your systems user guide for more details)

  1. Disconnect the power cables
  2. Ensure to use an electrostatic discharge (ESD) strap to prevent damage
  3. Bring the server into a position so that the lid can be opened
  4. Open the lid
  5. Locate the PERC controller in the front of the machine
  6. Disconnect the cables from it
  7. If it is in front of the backplane, unscrew the two screws holding the tray, slide the tray away from the backplane.
  8. If it is installed in the back of the backplane (rear loading), unscrew the two screws holding it in place and disconnect it.
  9. Reverse the steps to complete the reseat.

Example videos:

How to Replace PERC for PowerEdge R450

Duration: 00:01:47 (hh:mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the CC icon on this video player.

How to Remove/Install Rear Loading PERC on PowerEdge R650

Duration: 00:03:08 (hh:mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the CC icon on this video player.

Affected Products

LSI 9300-8e SAS HBA, PERC9/SAS HBAs, 6 GBps SAS HBA, HBA345, HBA350i, HBA355, Host Bus Adapter HBA465i Adapter, Host Bus Adapter HBA465i Front, PowerEdge RAID Controller H345, PowerEdge RAID Controller H350 Adapter SAS , PowerEdge RAID Controller H355 Front SAS, PowerEdge RAID Controller H355 Adapter SAS, PowerEdge RAID Controller H745, PowerEdge RAID Controller H750 Adapter SAS, PowerEdge RAID Controller H755 Adapter, PowerEdge RAID Controller H755N Front NVMe, PowerEdge RAID Controller H755 Front SAS, PowerEdge RAID Controller H965i Adapter, PowerEdge RAID Controller H965i Front, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge RAID Controller H330, PowerEdge RAID Controller H730, PowerEdge RAID Controller H730P, PowerEdge RAID Controller H740P, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640 ...
Article Properties
Article Number: 000228521
Article Type: How To
Last Modified: 17 Dec 2024
Version:  2
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