PowerProtect DM5500: Unable to Add Email Address, "Invalid email format" Message

Summary: During DM5500 user creation, an "Invalid email format" error occurs when the email address contains a domain not supported by the system, such as "abcd.z1intra." This issue is expected to be resolved in the upcoming release of PowerProtect Data Manager, which corresponds to DM5500 version 5.19. ...

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Symptoms

During DM5500 user creation, a failure occurs with the error "Invalid email format."

In this occurrence, the email address is similar to admin@abcd.z1intra which was provided during user creation.

Cause

The root cause of the issue during DM5500 user creation is the invalid email format error.

  • The email address provided is similar to admin@abcd.z1intra which is not a valid email format.
  • The system's email address validation is restricted to the following domains:
aero
arpa
biz
com
coop
edu
gov
info
int
mil
museum
name
net
org
pro
travel
mobi
  • The email address provided by the user does not belong to any of the above-mentioned domains, resulting in the invalid email format error.

Resolution

This issue is resolved in DM5500 version 5.19 or PowerProtect Data Manager version 19.19.
Upgrade the system to 5.19 or later to resolve this issue.

Affected Products

PowerProtect DM5500
Article Properties
Article Number: 000237052
Article Type: Solution
Last Modified: 06 Aug 2025
Version:  2
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