Avamar: Windows VSS Exception Error

Summary: Microsoft Windows OS 2016 issue regarding Volume Shadow Copy Service (VSS) completing with Exceptions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

  • VSS Backup Failed
  • Windows Server 2016 Standard Server Edition  

    Symptom:
avtar Error <7553>: Specified source path "c:\windows\system32\spp\tokens\skus\serverweb\serverweb-oem-dm-1-ul-phn-rtm.xrm-ms" does not exist; ignored
avtar Error <7553>: Specified source path "c:\windows\servicing\version\10.0.14393.350\x86_installed" does not exist; ignored
avtar Error <7553>: Specified source path "c:\windows\servicing\version\10.0.14393.1883\amd64_installed" does not exist; ignored

Cause

Microsoft Windows 2016 issue.

Resolution

This is a known Windows 2016 issue as documented in the Microsoft article below. The article addresses the issue and provides a resolution: Third-party backup warnings after you install a servicing update in Windows Server 2016 (External Link) 

To fix the issue, create new placeholder files with the same name for the files that are reported as not found:

C:\Windows\servicing\Version\10.0.14393.0\amd64_installed
C:\Windows\servicing\Version\10.0.14393.0\x86_installed

 

Affected Products

Avamar, Avamar Client for Windows, Microsoft Windows Server 2016
Article Properties
Article Number: 000057085
Article Type: Solution
Last Modified: 29 يوليو 2026
Version:  6
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