Avamar：“Client Manager Server Summary”选项卡显示“No Data Found”

Summary: Avamar Client Manager Web 应用程序不显示服务器摘要中列出的任何 Avamar Server，仅显示以下消息：“未找到数据。”

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Symptoms

登录到 Client Manager Web 应用程序后，将显示“Server Summary”消息“No Data Found”。

Cause

ACMTrace.log 位于以下目录中： 
/usr/local/avamar-tomcat/logs/ACMTrace.log

ACMTrace.log 出现以下错误： 
2023-03-30 17:27:30,906 WARN  [pool-43-thread-1]-impl.WebServiceProxy: not able to get viewuser password
java.lang.NullPointerException
        at com.emc.avamar.acm.core.impl.WebServiceProxy.getViewUserPassword(WebServiceProxy.java:2646)
        at com.emc.avamar.acm.core.datasource.MCParameters.createInstance(MCParameters.java:34)
        at com.emc.avamar.acm.core.datasource.DataSourceManager.createConnectParameter(DataSourceManager.java:219)
        at com.emc.avamar.acm.core.datasource.DataSourceManager.getConnectParameter(DataSourceManager.java:186)
        at com.emc.avamar.acm.core.datasource.DataSourceManager.getMCConnection(DataSourceManager.java:84)
        at com.emc.avamar.acm.core.impl.SessionImpl.getConnection(SessionImpl.java:142)
        at com.emc.avamar.acm.core.finder.impl.AvamarGridFinderImpl.getGridSummary(AvamarGridFinderImpl.java:254)
        at com.emc.avamar.acm.action.overview.GridSummaryAction$LocalTask.call(GridSummaryAction.java:147)
        at com.emc.avamar.acm.action.overview.GridSummaryAction$LocalTask.call(GridSummaryAction.java:101)
        at java.util.concurrent.FutureTask.run(Unknown Source)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
        at java.lang.Thread.run(Unknown Source)

日志中的行表示，它无法从 mcsdk10 调用中获取 viewuser 密码。
这意味着查看用户密码在 MCS 中的内存中已损坏或丢失。

Resolution

运行 change-passwords 脚本以更新 viewuser，它可以是已使用的相同密码或新密码。

脚本将重新启动 MCS，以使用 viewuser 密码更新所有配置文件和 MCS。

Affected Products

Avamar
Article Properties
Article Number: 000212697
Article Type: Solution
Last Modified: 08 كانون الثاني 2026
Version:  3
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