PowerProtect: Virtual Machine Restore holder op med at reagere ved 0 procent

Summary: Gendannelsesjob for virtuelle maskiner (VM) forbliver i køstatus med 0 % status.

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Symptoms

PowerProtect-løsningen bruges til at beskytte vSphere-miljøet. VM-gendannelsesjob med fuld og øjeblikkelig adgang forbliver i køstatus med 0 % status. VM-sikkerhedskopieringerne er fuldført. 

Ikonet /var/log/brs/vmdm/vmdm.log Log viser:

YYYY-MM-DD HH:MM:SS INFO [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.dataDomainLogin(159)] - hostname=datadomain.domain.com username=sysadmin url=https://datadomain.domain.com:3009/rest/v1.0/auth
YYYY-MM-DD HH:MM:SS INFO [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.executeDataDomainAuthRequest(198)] - Executed login to hostname: datadomain.domain.com, username: sysadmin
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.checkStatus(233)] - Return code = 401 UNAUTHORIZED, expected = 201 CREATED.
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.checkStatus(234)] - PowerProtect DD System Details = "**** Invalid user name or password.",  code = 5094
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.dataDomainLogin(164)] - Failed to login to PowerProtect DD System host datadomain.domain.com with user sysadmin
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.u.DDCommonUtils.getRestConnectionFromCache(507)] - getRestConnectionFromCache failed
java.util.concurrent.ExecutionException: com.emc.brs.datadomain.common.rest.connection.DdRestClientException: "**** Invalid user name or password."

Cause

Data Domain-legitimationsoplysningerne er ændret på Data Domain og er ikke opdateret i PowerProtect.
 

Resolution

Opdater Data Domain-adgangskoden til legitimationsoplysninger i PowerProtect under Legitimationsoplysninger > til administration> Markér afkrydsningsfeltet DATADOMAIN, og klik på Rediger.


 

Additional Information

Et lignende symptom er dokumenteret i KB-artiklen PowerProtect: VM-gendannelse sidder fast ved kø med nul procent status.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000415219
Article Type: Solution
Last Modified: 21 كانون الثاني 2026
Version:  1
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