PowerProtect: Virtuaalikoneen palautus lakkaa vastaamasta 0 prosentin kohdalla

Summary: Virtuaalikoneen (VM) palautustyöt pysyvät jonossa, edistyminen 0 %.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

PowerProtect-ratkaisulla suojataan vSphere-ympäristö. Täydet ja Instant Access -virtuaalikoneiden palautustyöt pysyvät jonossa, ja edistyminen on 0 %. Virtuaalikoneen varmuuskopiointi on valmis. 

pikanäppäimellä /var/log/brs/vmdm/vmdm.log lokissa näkyy:

YYYY-MM-DD HH:MM:SS INFO [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.dataDomainLogin(159)] - hostname=datadomain.domain.com username=sysadmin url=https://datadomain.domain.com:3009/rest/v1.0/auth
YYYY-MM-DD HH:MM:SS INFO [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.executeDataDomainAuthRequest(198)] - Executed login to hostname: datadomain.domain.com, username: sysadmin
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.checkStatus(233)] - Return code = 401 UNAUTHORIZED, expected = 201 CREATED.
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.checkStatus(234)] - PowerProtect DD System Details = "**** Invalid user name or password.",  code = 5094
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.dataDomainLogin(164)] - Failed to login to PowerProtect DD System host datadomain.domain.com with user sysadmin
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.u.DDCommonUtils.getRestConnectionFromCache(507)] - getRestConnectionFromCache failed
java.util.concurrent.ExecutionException: com.emc.brs.datadomain.common.rest.connection.DdRestClientException: "**** Invalid user name or password."

Cause

Data Domain -tunnistetiedot ovat muuttuneet Data Domainissa, eivätkä ne ole ajan tasalla PowerProtectissa.
 

Resolution

Päivitä Data Domain -tunnistetietojen salasana PowerProtectin kohdassa Järjestelmänvalvojan>tunnistetiedot > Valitse DATADOMAIN-valintaruutu ja valitse Muokkaa.


 

Additional Information

Samankaltainen oire on dokumentoitu tietämyskannan artikkelissa PowerProtect: VM-palautus juuttuu jonossa, edistyminen nolla prosenttia.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000415219
Article Type: Solution
Last Modified: 21 كانون الثاني 2026
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.