PowerProtect: Il ripristino della macchina virtuale smette di rispondere allo 0%

Summary: I processi di ripristino della macchina virtuale (VM) rimangono in coda con un avanzamento dello 0%.

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Symptoms

La soluzione PowerProtect viene utilizzata per proteggere l'ambiente vSphere. I processi di ripristino delle VM con accesso completo e istantaneo rimangono in coda con un avanzamento dello 0%. I backup delle macchine virtuali vengono completati correttamente. 

La colonna /var/log/brs/vmdm/vmdm.log Il registro mostra:

YYYY-MM-DD HH:MM:SS INFO [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.dataDomainLogin(159)] - hostname=datadomain.domain.com username=sysadmin url=https://datadomain.domain.com:3009/rest/v1.0/auth
YYYY-MM-DD HH:MM:SS INFO [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.executeDataDomainAuthRequest(198)] - Executed login to hostname: datadomain.domain.com, username: sysadmin
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.checkStatus(233)] - Return code = 401 UNAUTHORIZED, expected = 201 CREATED.
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.checkStatus(234)] - PowerProtect DD System Details = "**** Invalid user name or password.",  code = 5094
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.dataDomainLogin(164)] - Failed to login to PowerProtect DD System host datadomain.domain.com with user sysadmin
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.u.DDCommonUtils.getRestConnectionFromCache(507)] - getRestConnectionFromCache failed
java.util.concurrent.ExecutionException: com.emc.brs.datadomain.common.rest.connection.DdRestClientException: "**** Invalid user name or password."

Cause

Le credenziali di Data Domain sono state modificate nel Data Domain e non sono aggiornate in PowerProtect.
 

Resolution

Aggiornare la password delle credenziali Data Domain in PowerProtect in Administration>Credentials > Selezionare la casella di controllo DATADOMAIN e cliccare su Edit.


 

Additional Information

Un sintomo simile è documentato nell'articolo della Knowledge Base PowerProtect: Restore VM bloccato in coda con avanzamento zero percento.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000415219
Article Type: Solution
Last Modified: 21 كانون الثاني 2026
Version:  1
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