PowerProtect: 가상 머신 복원이 0%에서 응답하지 않음

Summary: VM(Virtual Machine) 복원 작업은 진행률이 0%인 상태로 대기 상태로 유지됩니다.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

PowerProtect 솔루션은 vSphere 환경을 보호하는 데 사용됩니다. 전체 및 인스턴트 액세스 VM 복원 작업은 진행률이 0%인 상태로 대기 상태로 유지됩니다. VM 백업이 성공적으로 완료됩니다. 

이 /var/log/brs/vmdm/vmdm.log 로그 표시:

YYYY-MM-DD HH:MM:SS INFO [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.dataDomainLogin(159)] - hostname=datadomain.domain.com username=sysadmin url=https://datadomain.domain.com:3009/rest/v1.0/auth
YYYY-MM-DD HH:MM:SS INFO [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.executeDataDomainAuthRequest(198)] - Executed login to hostname: datadomain.domain.com, username: sysadmin
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.checkStatus(233)] - Return code = 401 UNAUTHORIZED, expected = 201 CREATED.
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.checkStatus(234)] - PowerProtect DD System Details = "**** Invalid user name or password.",  code = 5094
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.dataDomainLogin(164)] - Failed to login to PowerProtect DD System host datadomain.domain.com with user sysadmin
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.u.DDCommonUtils.getRestConnectionFromCache(507)] - getRestConnectionFromCache failed
java.util.concurrent.ExecutionException: com.emc.brs.datadomain.common.rest.connection.DdRestClientException: "**** Invalid user name or password."

Cause

Data Domain에서 Data Domain 자격 증명이 변경되어 PowerProtect에서 최신 상태가 아닙니다.
 

Resolution

PowerProtect의 AdministrationCredentials>> 에서 Data Domain 자격 증명 암호 업데이트 DATADOMAIN 확인란을 선택하고 Edit를 클릭합니다 .


 

Additional Information

유사한 증상이 KB 문서 PowerProtect: VM 복원이 0%의 진행률로 대기열에 있는 상태에서 중단되었습니다.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000415219
Article Type: Solution
Last Modified: 21 كانون الثاني 2026
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.