PowerProtect: Virtual Machine Restore slutter å svare ved 0 prosent

Summary: Gjenopprettingsjobber for virtuell maskin (VM) forblir i køstatus med 0 % fremdrift.

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Symptoms

PowerProtect-løsningen brukes til å beskytte vSphere-miljøet. Gjenopprettingsjobber for VM med full og umiddelbar tilgang forblir i kø med 0 % fremgang. VM-sikkerhetskopieringene er fullført. 

Informasjonen i /var/log/brs/vmdm/vmdm.log Loggen viser:

YYYY-MM-DD HH:MM:SS INFO [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.dataDomainLogin(159)] - hostname=datadomain.domain.com username=sysadmin url=https://datadomain.domain.com:3009/rest/v1.0/auth
YYYY-MM-DD HH:MM:SS INFO [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.executeDataDomainAuthRequest(198)] - Executed login to hostname: datadomain.domain.com, username: sysadmin
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.checkStatus(233)] - Return code = 401 UNAUTHORIZED, expected = 201 CREATED.
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.checkStatus(234)] - PowerProtect DD System Details = "**** Invalid user name or password.",  code = 5094
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.dataDomainLogin(164)] - Failed to login to PowerProtect DD System host datadomain.domain.com with user sysadmin
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.u.DDCommonUtils.getRestConnectionFromCache(507)] - getRestConnectionFromCache failed
java.util.concurrent.ExecutionException: com.emc.brs.datadomain.common.rest.connection.DdRestClientException: "**** Invalid user name or password."

Cause

Data Domain-legitimasjonen er endret på Data Domain og er ikke oppdatert i PowerProtect.
 

Resolution

Oppdater legitimasjonspassordet for datadomenet i PowerProtect under Administrasjonslegitimasjon> Merk av for DATADOMAIN, > og klikk på Rediger.


 

Additional Information

Et lignende symptom er dokumentert i KB-artikkelen PowerProtect: VM-gjenoppretting sitter fast i kø med null prosent fremgang.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000415219
Article Type: Solution
Last Modified: 21 كانون الثاني 2026
Version:  1
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