PowerProtect: A restauração de máquina virtual para de responder em 0%

Summary: Os trabalhos de restauração de máquina virtual (VM) permanecem no status da fila com 0% de progresso.

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Symptoms

A solução PowerProtect é usada para proteger o ambiente vSphere. Acesso completo e instantâneo Os trabalhos de restauração de VM permanecem no status em fila com 0% de progresso. Os backups de VM são concluídos com sucesso. 

A coluna /var/log/brs/vmdm/vmdm.log O log mostra:

YYYY-MM-DD HH:MM:SS INFO [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.dataDomainLogin(159)] - hostname=datadomain.domain.com username=sysadmin url=https://datadomain.domain.com:3009/rest/v1.0/auth
YYYY-MM-DD HH:MM:SS INFO [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.executeDataDomainAuthRequest(198)] - Executed login to hostname: datadomain.domain.com, username: sysadmin
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.checkStatus(233)] - Return code = 401 UNAUTHORIZED, expected = 201 CREATED.
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.checkStatus(234)] - PowerProtect DD System Details = "**** Invalid user name or password.",  code = 5094
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.dataDomainLogin(164)] - Failed to login to PowerProtect DD System host datadomain.domain.com with user sysadmin
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.u.DDCommonUtils.getRestConnectionFromCache(507)] - getRestConnectionFromCache failed
java.util.concurrent.ExecutionException: com.emc.brs.datadomain.common.rest.connection.DdRestClientException: "**** Invalid user name or password."

Cause

As credenciais do Data Domain foram alteradas no Data Domain e não estão atualizadas no PowerProtect.
 

Resolution

Atualizar a senha da credencial do Data Domain no PowerProtect em Credenciais de administração >> Marque a caixa de seleção DATADOMAIN e clique em Editar.


 

Additional Information

Um sintoma semelhante está documentado no artigo da base de conhecimento PowerProtect: Restauração de VM travada na fila com progresso de zero por cento.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000415219
Article Type: Solution
Last Modified: 21 كانون الثاني 2026
Version:  1
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