PowerProtect：虛擬機器還原在百分之 0 停止回應

Summary: 虛擬機器 （VM） 還原工作維持在佇列狀態，進度為 0%。

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Symptoms

PowerProtect 解決方案用於保護 vSphere 環境。完整和即時存取 VM 還原工作仍處於佇列狀態，進度為 0%。VM 備份已成功完成。

可使用 /var/log/brs/vmdm/vmdm.log 記錄顯示：

YYYY-MM-DD HH:MM:SS INFO [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.dataDomainLogin(159)] - hostname=datadomain.domain.com username=sysadmin url=https://datadomain.domain.com:3009/rest/v1.0/auth
YYYY-MM-DD HH:MM:SS INFO [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.executeDataDomainAuthRequest(198)] - Executed login to hostname: datadomain.domain.com, username: sysadmin
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.checkStatus(233)] - Return code = 401 UNAUTHORIZED, expected = 201 CREATED.
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.checkStatus(234)] - PowerProtect DD System Details = "**** Invalid user name or password.",  code = 5094
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.dataDomainLogin(164)] - Failed to login to PowerProtect DD System host datadomain.domain.com with user sysadmin
YYYY-MM-DD HH:MM:SS ERROR [] [request-dispatch-service-1] [][][][][] [c.e.b.d.c.u.DDCommonUtils.getRestConnectionFromCache(507)] - getRestConnectionFromCache failed
java.util.concurrent.ExecutionException: com.emc.brs.datadomain.common.rest.connection.DdRestClientException: "**** Invalid user name or password."

Cause

Data Domain 上的 Data Domain 登入資料已變更，且 PowerProtect 中這些登入資料不是最新版本。
 

Resolution

在 PowerProtect 的管理>認證 > 下更新 Data Domain 認證密碼 選取 DATADOMAIN 核取方塊，然後按一下 編輯。


 

Additional Information

類似症狀記錄在 KB 文章 PowerProtect：VM 還原卡在佇列，進度為零%。

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000415219
Article Type: Solution
Last Modified: 21 كانون الثاني 2026
Version:  1
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