SourceOne Offline Access: Agent Is Unresponsive when Launching Microsoft Outlook 2016

Summary: Agent is unresponsive when launching Microsoft Outlook 2016.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

A user may encounter the following error when launching Microsoft Outlook 2016 with SourceOne Offline Access:
EMC Offline Access Agent has stopped working

The following error is logged in the Application event logs:

Faulting application name: ExOAAgent.exe, version: 7.2.4.4058, time stamp: 0x58178751
Faulting module name: olmapi32.dll, version: 16.0.8326.2073, time stamp: 0x598be17e
Exception code: 0xc0000005
Fault offset: 0x0021b1f1
Faulting process id: 0x3a84
Faulting application start time: 0x01d31b4c876bbfaa
Faulting application path: <InstallDrive>:\Program Files (x86)\EMC SourceOne\Offline Access\ExOAAgent.exe
Faulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\olmapi32.dll
Report Id: 562f83d8-01ea-4342-a83c-77e9dc703934
Faulting package full name:
Faulting package-relative application ID:

There are no third-party Add-ins installed.

 

Cause

A software defect cited in SDR61242 causes this problem.

 

Resolution

This issue is resolved in Hotfix Bundles (HFBs) or Service Pack versions on or higher than 7.2.5.5088. (7.2.5 GA)

NOTE: This Issue was resolved in the above release but due to further issues this release was removed. Upgrade to 7.2.6 GA version of Offline Access where this SDR is resolved.

Hotfix Bundles and Service Pack kits are available for download through https://Support.emc.com. Hotfixes are only available for the most current patch or Service Pack versions of the product that were available when this problem was resolved.

NOTE: Hot Fix Bundles (HFBs) must be installed in the correct order to ensure that ALL fixes are applied correctly.
NOTE: It is always recommended to upgrade to the latest version of the SourceOne release, service pack, and Hot Fix Bundle to ensure that all currently resolved issues will be fixed including the issue as stated above.

 

Products

SourceOne, SourceOne Offline Access
Article Properties
Article Number: 000171723
Article Type: Solution
Last Modified: 18 يونيو 2026
Version:  5
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