NetWorker: Licensing Alert "Conversion of Flexera License to XML License failed"

Summary: A NetWorker licensing error appears in the NetWorker Management Console. Warning NetWorker x/x/x, x:xx:xx PM registration Conversion of Flexera License to XML License failed. Contact the DELL Licensing Team to obtain a new XML License and update the licspec properties file. See the Licensing Guide for details. ...

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Symptoms

The following warning message is seen in the NetWorker Management Console (NMC):

Warning NetWorker  x/x/x, x:xx:xx PM registration Conversion of Flexera License to XML License failed. Please contact the DELL Licensing Team to obtain a new XML License and update the licspec properties file. Refer to the Licensing Guide for details.

Cause

Issue Observed After Server Upgrade to NetWorker Version 19.13.x.

Following the upgrade of the NetWorker server to version 19.13.x, an error was reported related to license file compatibility. In NetWorker version 19.13 and later, the licensing mechanism has been updated to support only .xml license files. The previously used .lic license files are no longer recognized or supported in this version. As a result, attempting to use an .lic file postupgrade leads to licensing errors or failures during service initialization.

Resolution

WARNING: The steps in the article may resolve the issue using your existing license file. If you do not currently have a valid .lic file, or the issue persists after following this article, you must contact Dell licensing to get a new .xml license file.
  1. Depending on the operating system, perform the following steps:

For Linux Servers:

  1. Stop the NetWorker services: nsr_shutdown or systemctl stop networker
  2. Rename the License file from /nsr/lic/dpa.lic to /nsr/lic/dpa.xml
  3. Edit the /nsr/lic/licspec.properties file, and add the following entries:
license.technology=XML

license.path=/nsr/lic/dpa.xml
  1. Start the NetWorker services: systemctl start networker

For Windows servers:

NOTE: The paths shown are the default NetWorker installation path. If you installed NetWorker in another location, adjust your paths accordingly. The license files are in ..\nsr\lic relative to where you installed NetWorker.
  1. Stop the NetWorker services: net stop nsrd
  2. Rename the License file from C:\Program Files\EMC NetWorker\nsr\lic\dpa.lic to C:\Program Files\EMC NetWorker\nsr\lic\dpa.xml.
  3. Edit the C:\Program Files\EMC NetWorker\nsr\lic\licspec.properties file, and add the following entries:
license.technology=XML

license.path=/nsr/lic/dpa.xml
  1. Start the NetWorker services: net start nsrd

 

  1. On the NetWorker server, launch the NMC Administration window, right-click the Server, and then select Properties from the list. The Server Properties window appears.
    1. Select the Licensing tab.
    2. In the CLP license text field, click Browse.
    3. Go to the location of the License file, and select the license file.
    4. Click Validate License. The Validate license button is disabled until the contents are validated. You can check the status by using the nsrlic -C command.
  2. In the Server Properties window, on the Licensing tab, ensure that the following fields have the correct values, and then click OK.
  • Solution ID
  • CLP SWID4
In the NMC Administration window, click Server, and then select Registrations. Confirm that the right pane displays an entry for CLP Capacity License that indicates the Authorized -No expiration date.


See the Dell NetWorker Licensing Guide for complete information. The Licensing Guide can be found under: Support for NetWorker | Manuals & Documents 

Affected Products

NetWorker Family, NetWorker
Article Properties
Article Number: 000348333
Article Type: Solution
Last Modified: 17 آذار 2026
Version:  3
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