PowerScale: Isilon: Management interface would be unreachable after OneFS upgrade.
Summary: The Management interfaces would not be reachable after the Onefs/Node Firmware upgrade. This article would help in fixing this issue.
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Symptoms
No IP in the Management network pool would be responsive to the client. The access to the WebUI/ssh by Management IP would fail.
Cluster-1# isi network pools list
ID SC Zone IP Ranges Allocation Method
---------------------------------------------------------------------------------------------------------
groupnet0.mgmt.mgmt cluster_mgmt_xyz.com 10.11.X.X-10.11.X.X static
For Example, Here the management interface is bge0, which is active but though unresponsive post OneFS upgrade.
Cluster-1# isi_for_array -s ifconfig bge0
Cluster-1: bge0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
Cluster-1: ether 00:60:16:9e:X:X
Cluster-1: inet 10.11.X.X netmask 0xffffff00 broadcast 10.11.X.X zone 1
Cluster-1: inet 10.11.X.X netmask 0xffffff00 broadcast 10.11.X.X zone 0
Cluster-1: media: Ethernet autoselect (1000baseT <full-duplex>)
Cluster-1: status: active
Cluster-2: bge0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
Cluster-2: ether 00:60:16:9e:X:X
Cluster-2: inet 10.11.X.X netmask 0xffffff00 broadcast 10.11.254.255 zone 1
Cluster-2: media: Ethernet autoselect (1000baseT <full-duplex>)
Cluster-2: status: active
Ping, from client system would result in "Request timed out" with 100% packet loss for any Management network Pool IP.
C:\Users\admin>ping 10.11.x.x
Pinging 10.11.x.x with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 10.11.x.x:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss).
Cause
After OneFs/Node firmware upgrade the network interface controller drivers tend to go unresponsive.
Resolution
- Log in to an ssh session to a node in the cluster
- Manually switch the Management interface bge0 with the help of the below commands:
Cluster-1#ifconfig bge0 down >>Taking the interface down Cluster-1#ifconfig bge0 up >>Taking the interface up. To switch the management interface for another node: Cluster-1# isi_for_array -n2 ifconfig bge0 down Cluster-1# isi_for_array -n2 ifconfig bge0 up - Once the management interface in question has been switched, the client system would be able to ping the management interfaces successfully.
C:\Users\adminby>ping 10.11.X.X Pinging 10.11.X.X with 32 bytes of data: Reply from 10.11.X.X: bytes=32 time<1ms TTL=128 Reply from 10.11.X.X: bytes=32 time<1ms TTL=128 Reply from 10.11.X.X: bytes=32 time<1ms TTL=128 Reply from 10.11.X.X: bytes=32 time<1ms TTL=128 Ping statistics for 10.11.X.X: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round-trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms
Additional Information
As per engineering, customers should avoid using bge0.
See the below article as well:
{Isilon} Gen 6: The bge0 (MGMT) interface should be used for SSH only. | Dell US
Affected Products
Isilon, PowerScale OneFSArticle Properties
Article Number: 000193546
Article Type: Solution
Last Modified: 05 مايو 2026
Version: 5
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