Data Domain Cloud Data Movement Troubleshooting

Summary: Basic troubleshooting steps to investigate data movement failures or issues.

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Instructions

  • Check system alerts
 sysadmin@dd4500# alerts show current
 
Id             Post Time                               Severity         Class             Object                Message
------        -----------------------                  --------            ----------        -------------           ------------------------------------------------------------------
p0-469   Thu Aug 10 11:44:41 2023   CRITICAL      Filesystem   FilesysType=8   EVT-SPACE-00004: Space usage in cloud unit "ECS" has exceeded 100% threshold.
p0-470   Thu Aug 11 06:13:18 2023   CRITICAL      Filesystem   FilesysType=2   EVT-SPACE-00004: Space usage in Data Collection has exceeded 90% threshold.
mo-307  Sun Aug 13 04:17:20 2023   CRITICAL      Filesysm       Tier=ECS            EVT-FMIG-00001: Data Movement has encountered an error
------        -----------------------                  --------            ----------        -------------           ------------------------------------------------------------------
  • Check alert for additional details or check messages.engineering
sysadmin@dd4500# alerts show  current-detailed alert-id mo-307
 
messages.engineering
Aug 13 04:17:21 dd4500 ddfs[14768]: INFO: Event posted: mo-307 Sun Aug 13 04:17:20 2023 CRITICAL Filesysm Tier=ECS EVT-FMIG-00001: Data Movement has encountered an error. EVT-OBJ::Tier=ECS-INFO::Cause=CP space is full
  • Check the Cloud license
    • Has licensed capacity been reached?
       
Capacity licenses:
##   Feature              Shelf Model   Capacity     Mode        Expiration Date
--   ------------------   -----------   ----------   ---------   ---------------
1    CLOUDTIER-CAPACITY   n/a           136.42 TiB   permanent   n/a
--   ------------------   -----------   ----------   ---------   ---------------
  • Check the configuration
    • Is the correct cloud unit listed for the mtree
    • The cloud unit must be set correctly in the DD. 
    • Backup applications cannot modify target unit set in the DD.
sysadmin@dd4500# data-movement policy show
Mtree                          Target(Tier/Unit Name)    Policy           Value      
-----------------              ----------------------                 ---------        -----------
/data/col1/mtree1   Cloud/cloudunit1               age-range   14-100 days 
-----------------              ----------------------                 ---------        -----------
  • Check the data-movement status
sysadmin@dd4500 # data-movement status
Data-movement to cloud tier:
----------------------------
Data-movement is initializing..
Data-movement recall:
---------------------
No recall operations found.
  • Check cloud clean status
    • Cloud cleaning and data movement cannot run concurrently
sysadmin@dd4500# cloud clean status
Previous cloud tier cleaning attempt was unsuccessful.
 Failure reason:
cloud unit "cloudunit2" did not have sufficient cleanable data.
Cloud tier cleaning finished at 2017/03/15 12:16:06.
  • Check logs
Fmig = File migration
  • Search ddfs.info logs for data movement entries. 
  • Search for "Fmig" in the logs around the time of the data movement and to check the sequence of file migration actions.
 

Affected Products

Data Domain
Article Properties
Article Number: 000216771
Article Type: How To
Last Modified: 29 أبريل 2026
Version:  2
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