PowerFlex: Pods Crash During Log Collection

Summary: Multiple PowerFlex Manager Platform (PFMP) pods crash during Troubleshooting Support Bundle (TSB) collection on large-scale systems.

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Symptoms

  • TSB collection runs against more than 20 nodes
  • High CPU and memory consumption on the PFMP Virtual Machines (VMs)

Impact: The PFMP UI is down, and management functions are affected. 

Cause

Due to a software code issue, multiple TSB collections result in pods failing.

Resolution

The PFMP pods should recover after a few hours without any manual intervention.

Workaround:
Run TSB log collection on fewer than 20 nodes.

Impacted versions:

  • PFMP 4.x
  • PFMP 5.x

Affected Products

PowerFlex rack, ScaleIO
Article Properties
Article Number: 000370340
Article Type: Solution
Last Modified: 17 ديسمبر 2025
Version:  4
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