PPDMA DM5510 EVT-ENVIRONMENT-00065

Power Supply Alert Details

PPDMA DM5510 generated alert EVT-ENVIRONMENT-00065.

• AC status: Pass, DC status: Fail - the power supply module has failed and requires replacement.
• AC status: Fail, DC status: Fail - the input power supply is unavailable.

Power Supply Module Failure Indicators

The EVT-ENVIRONMENT-00065 alert identifies a specific power supply module by enclosure, module number, serial number, and model. The root cause is determined from the AC and DC status flags reported in the alert.

• AC status = PASS, DC status = FAIL - The DC conversion circuitry within the power supply has malfunctioned, preventing the module from delivering DC power. This condition indicates a failed power supply.
• AC status = FAIL, DC status = FAIL - Both AC input detection and DC output have failed, meaning the power supply is not receiving usable AC power. This indicates an unavailable or disconnected input power source.

These status combinations directly cause the alert, indicating that the power supply module cannot provide the required power to the enclosure.

If the DC power failed, replace the specified power supply. If the AC power failed, check power supply cables and LED. 

Replace with another working power supply.

If there are outstanding alerts for all power supplies in an enclosure, the system must be shut down before replacing any power supply. 

Gather a log bundle and follow the directions in this KB article: PowerProtect Data Manager Appliance DM5500: How to Collect an Administrative Log Bundle

Contact Dell Support:  If the issue persists, contact Dell Customer Support using the contact method described in your product documentation. Provide the serial number, error code (EVT-ENVIRONMENT-00065), and log bundle for faster assistance.