How Does Dell Encryption Enterprise and Dell Encryption Personal Encrypt Files?

Affected Products:

• Dell Encryption Enterprise
• Dell Data Protection | Enterprise Edition
• Dell Encryption Personal
• Dell Data Protection | Personal Edition

Affected Versions:

• v4.0 and Later

Not Applicable

Dell Encryption Enterprise and Dell Encryption Personal Encryption workflow uses the following acronyms and terminology:

File_A: Example of a file.

File_A_Copy: Example of a copied file (File_A)

CMGShield: The encryption agent service running on the computer

Point to Record (PTR): A point to record connects point A to point B. In relation to the workflow, it connects the original file with the copied file.

Credant Encryption Filter (CEF): CREDDB.CEF is a hidden file exclusive to Dell Encryption Enterprise \ Dell Encryption Personal that is in the directory where at least (1) encrypted file resides.

Metadata: Data that resides in data. In relation to the workflow, it is data within the CEF.

(To be Deleted) TBD: A file marked for deletion

Figure 1: (English Only) Encryption Workflow

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.