Dell Data Protection Virtual Edition Server Create Certificate Request exits to the Shell

Affected Products:

• Dell Data Protection | Virtual Edition

Not Applicable

Dell Data Protection | Virtual Edition Server Administration Console may exit to a Shell screen, when selecting the Create Certificate Request.

You can exit this screen by entering the username: ddpuser and password

To work around this issue, launch the Shell and follow these steps:

1. Type su ddpsupport and press Enter.
2. Input the ddpsupport password and press Enter.
3. Type the command, cd /opt/dell/cfg and press Enter.
4. Type the command sudo rm cert.cfg and press Enter.
5. Type exit and press Enter, then type exit and press Enter again to get back to the Administration Console.
6. Return to the Create Certificate Request section which prompts for the required fields.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.