Dell Products: How to create a support request online for your in-warranty Dell product

Why use Dell’s intelligent support tools?

• Let Dell’s tools do the work for you.
• Save time. No waiting on hold.
• Get parts or schedule repairs faster.
• Focus on what matters. Dell handles the rest.

For everyday users and small businesses

Let your personal computer (PC) fix itself with SupportAssist for Home PCs

SupportAssist is built into most Dell PCs. It checks your system, finds problems, and can even set up hardware repairs or create a service request for you—no need to call.

Benefits:

• Detects problems early
• Schedules hardware repair (with Premium or DellCares)
• Speeds up your PC with automatic tuning
• Installs the right drivers with no guesswork
• Fixes many software issues fast
• Keeps your system healthy and secure
• Opens a service request if needed

Learn how to use SupportAssist: SupportAssist for Home PCs

Need help now? Use the Dell Virtual Assistant.

Available 24/7, Dell’s AI-powered assistant can:

• Fix common issues
• Create a service request
• Connect you to a human if needed

How to use it:

1. Go to Dell Technical Support
2. Click the Virtual Assistant icon in the lower right corner
3. Follow the simple steps

Advanced resolution for IT professionals and large businesses

Managing a fleet of PCs or infrastructure devices? Dell has the technology to help manage it all in one place accelerating service and reducing staff time on tasks.

Manage devices smarter with TechDirect

TechDirect gives IT teams full control to track cases, dispatch parts, and manage devices from one dashboard.

Why IT teams love it:

• Self-dispatch support for in-warranty client and enterprise systems (no phone calls)
• Manage multiple devices easily
• Automate support tasks
• Control user access

How to use it:

1. Go to TechDirect
2. Sign in or create an account
3. Set up your technicians and go

For direct experience across the TechDirect life cycle, check out our simulator.

Proactive fleet management with SupportAssist for business PCs

SupportAssist + TechDirect = powerful automation for your entire Dell fleet

The Connect and Manage dashboard in TechDirect provides telemetry-driven insights, automation, and remediation across your entire SupportAssist connected client devices.

Top benefits:

• Detect and fix issues before they become problems
• Automate updates for BIOS, drivers, firmware, and applications
• Run Dell or custom PowerShell scripts across your fleet
• Monitor health, performance, and security in one view
• Customize dashboards to fit your needs

How to use it:

1. Install SupportAssist for Business PCs.
2. Link your devices in TechDirect.
3. Enable Connect and Manage.

SupportAssist for Business PCs: SupportAssist for Business PCs

PowerEdge support just got easier with Dell Virtual Assistant

Available 24/7, Dell’s AI-powered Virtual Assistant can:

• Fix common issues
• Create a service request
• Connect you to a human if needed

How to use it:

1. Go to Dell Technical Support
2. Click the Virtual Assistant icon in the lower right corner
3. Follow the simple steps

Still need to create a service request?

Dell offers world-class digital support channels to ensure that you receive the assistance you need, whenever you need it.

Dell offers real-time digital support through:

Here’s how:

1. Go to Contact Technical Support
2. Enter your Service Tag or select your product
3. Choose your issue
4. Pick your support option

NOTE: Create a Service Request or email is available in select regions and for select Dell devices. If this option is unavailable in your region or for your Dell device, choose another option to contact Dell Technical Support.