Data Protection Advisor - SSL SYSCALL error when importing datastore

Zusammenfassung: Running a datastore import fails within 2 minutes with SSL SYSCALL error

Dieser Artikel gilt für Dieser Artikel gilt nicht für Dieser Artikel ist nicht an ein bestimmtes Produkt gebunden. In diesem Artikel werden nicht alle Produktversionen aufgeführt.

Symptome

On the DPA datastore, when running a datastore import using the following command:

Linux:  <install dir>/emc/dpa/services/bin> ./dpa.sh ds import <location and name of import file> --debug
Windows<install dir>\emc\dpa\services\bin> dpa ds import <location and name of import file> --debug
The --debug parameter is not mandatory but it displays details on the import progress on the screen.
The following error is observed:
[DEBUG] pg_restore: processing data for table "dpa.bkup_ddclone"
[DEBUG] pg_restore: processing data for table "dpa.backupevent"
[DEBUG] pg_restore: processing data for table "dpa.backup_media"
[DEBUG] pg_restore: processing data for table "dpa.backupjob"
[DEBUG] pg_restore: error: error returned by PQputCopyData: SSL SYSCALL error: EOF detected
[DEBUG] pg_restore: error: a worker process died unexpectedly
Completed in : 1min 52secs

Ursache

This error is caused by low memory resources on the DPA Datastore server.

Lösung

Confirm the minimum memory requirements are configured, which is outlined in the DPA Administration Guide.
DPA also needs to be tuned for the memory resources on the server.

Example, if 32GB of memory is allocated to the server, DPA should be tuned as follows:
Linux<install dir>/emc/dpa/services/bin> ./dpa.sh ds tune 32GB
Windows: <install dir>\emc\dpa\services\bin> dpa ds 32GB

The DPA service needs to be restarted for the tuning to take affect:
Linux:  <install dir>/emc/dpa/services/bin> ./dpa.sh ds restart
Windows<install dir>\emc\dpa\services\bin> dpa ds restart

The import should now complete successfully.
Please contact DELL Technical Support for further information.

Betroffene Produkte

Data Protection Advisor
Artikeleigenschaften
Artikelnummer: 000213154
Artikeltyp: Solution
Zuletzt geändert: 25 Mai 2026
Version:  5
Antworten auf Ihre Fragen erhalten Sie von anderen Dell NutzerInnen
Support Services
Prüfen Sie, ob Ihr Gerät durch Support Services abgedeckt ist.