AppSync: Il comando CLI AppSync ha esito negativo in modo intermittente

Summary: Il comando CLI AppSync ha esito negativo in modo intermittente

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Symptoms

Questo problema si verifica quando si tenta di eseguire contemporaneamente più tentativi di accesso alla CLI di AppSync. Il problema è altamente intermittente.

L'utente esegue AppSync CLI per eseguire un piano di assistenza, elencare tutte le copie ed eseguire il mounting/unmounting di una copia, ma l'operazione ha esito negativo a intermittenza.

L'esecuzione di un piano di servizio non riesce con:

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -login server=xxxxxx port=8445 user=admin password=xxxxxxxx

INFO: Successfully authenticated AppSync!

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -runSP app=filesystem service_plan=xxxxxxx

ERROR: Failed to run SP!

L'elenco di tutte le copie create per un piano di assistenza o un oggetto dell'applicazione genera errori con:

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -login server=xxxxxx port=8445 user=admin password=xxxxxxxx

INFO: Successfully authenticated AppSync!

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -listCopies app=filesystem service_plan=xxxxxx age=all

ERROR: Could not locate copies!

Il cas.log AppSync che si trova in C:\EMC\AppSync\apache-tomcat\bin mostra quanto segue:

2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor constructor
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationHandler] -  CASAuthenticationManager::authenticateUsernamePasswordInternal username = admin
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -  CASAuthenticationAdaptor::authenticate
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor::authenticate Using CST...
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CSTInterface] - Checking for LDAP authority: PSO-AD-Authority
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = PSO-AD-Authority
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = PSO-AD-Authority (PSO-AD-Authority)
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CSTInterface] -  CST authentication failure com.emc.csp.error.SystemException: Error decrypting data
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  OS Login disabled
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = LocalDirectoryTest
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = LocalDirectoryTest
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor constructor
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationHandler] -  CASAuthenticationManager::authenticateUsernamePasswordInternal username = admin
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -  CASAuthenticationAdaptor::authenticate
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor::authenticate Using CST...
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CSTInterface] - Checking for LDAP authority: PSO-AD-Authority
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = PSO-AD-Authority
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = PSO-AD-Authority (PSO-AD-Authority)
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] -  CST authentication failure com.emc.csp.error.SystemException: Error decrypting data
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  OS Login disabled
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = LocalDirectoryTest
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = LocalDirectoryTest
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] -  Authentication succeeded...
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] -  Storing roles in lockbox ...
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole1 = DataAdministrator
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole2 = ResourceAdmin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole3 = SecurityAdmin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole4 = ServicePlanAdministrator
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Authentication succeeded...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Storing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles = 4
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  Authentication succeeded - token
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  getPerson called for admin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  retrieved cstIF ....com.emc.archway.cas.auth.CSTInterface@16ea70b
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles found = 4
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role DataAdministrator
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role ResourceAdmin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role SecurityAdmin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles = 4
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  Authentication succeeded - token
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  getPerson called for admin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  retrieved cstIF ....com.emc.archway.cas.auth.CSTInterface@16ea70b
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles found = 4
2017-01-05 10:20:18,408 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role ServicePlanAdministrator
2017-01-05 10:20:18,408 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role exception
2017-01-05 10:20:18,408 ERROR [com.emc.archway.cas.auth.CSTInterface] - The item name does not exist in the Lockbox
com.emc.csp.error.ObjectNotFoundException: The item name does not exist in the Lockbox
                at com.emc.cst.cstBridge.cstBridgeJNI.LockboxService_retrieveItemAsText(Native Method)
                at com.emc.cst.cstBridge.LockboxService.retrieveItemAsText(LockboxService.java:153)
                at com.emc.csp.services.lockbox.LockboxService.retrieveItemAsText(LockboxService.java:509)

 

Cause

Il server AppSync è progettato per raccogliere l'elenco dei ruoli assegnati all'utente una volta autenticato.

Il server AppSync raccoglie le informazioni sul ruolo dopo l'autenticazione e le scrive in un lockbox (simile a un file) per recuperarle in un secondo momento.
Una volta che il server AppSync recupera le informazioni archiviate, queste vengono eliminate. Tuttavia, se si tentava di effettuare più accessi contemporaneamente, una sessione eliminava le informazioni prima che venissero recuperate da un'altra sessione.

Per dirla semplicemente, si tratta di un problema di concorrenza dovuto a più accessi (più di uno) contemporaneamente.

 

Resolution

Soluzione:
Una soluzione a questo problema esiste, ma richiede l'assistenza del supporto clienti Dell Technologies.

Contattare il supporto clienti Dell Technologies e fare riferimento a questo articolo per l'hotfix.

 

Affected Products

AppSync

Products

AppSync
Article Properties
Article Number: 000059230
Article Type: Solution
Last Modified: 01 May 2026
Version:  6
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