AppSync：AppSync CLIコマンドが断続的に失敗する

Summary: AppSync CLIコマンドが断続的に失敗する

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Symptoms

この問題は、複数のAppSync CLIログインを同時に試行した場合に発生します。この問題は非常に断続的に発生します。

AppSync CLIを実行してサービス プランを実行し、すべてのコピーを一覧表示し、コピーをマウント/アンマウントしていますが、断続的に失敗します。

サービス プランを実行すると、次のエラーで失敗します。

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -login server=xxxxxx port=8445 user=admin password=xxxxxxxx

INFO: Successfully authenticated AppSync!

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -runSP app=filesystem service_plan=xxxxxxx

ERROR: Failed to run SP!

サービス プランまたはアプリケーション オブジェクトに対して作成されたすべてのコピーの一覧表示が、次のエラーで失敗します。

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -login server=xxxxxx port=8445 user=admin password=xxxxxxxx

INFO: Successfully authenticated AppSync!

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -listCopies app=filesystem service_plan=xxxxxx age=all

ERROR: Could not locate copies!

C:\EMC\AppSync\apache-tomcat\binにあるAppSync cas.logには、次の情報が表示されます。

2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor constructor
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationHandler] -  CASAuthenticationManager::authenticateUsernamePasswordInternal username = admin
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -  CASAuthenticationAdaptor::authenticate
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor::authenticate Using CST...
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CSTInterface] - Checking for LDAP authority: PSO-AD-Authority
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = PSO-AD-Authority
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = PSO-AD-Authority (PSO-AD-Authority)
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CSTInterface] -  CST authentication failure com.emc.csp.error.SystemException: Error decrypting data
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  OS Login disabled
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = LocalDirectoryTest
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = LocalDirectoryTest
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor constructor
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationHandler] -  CASAuthenticationManager::authenticateUsernamePasswordInternal username = admin
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -  CASAuthenticationAdaptor::authenticate
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor::authenticate Using CST...
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CSTInterface] - Checking for LDAP authority: PSO-AD-Authority
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = PSO-AD-Authority
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = PSO-AD-Authority (PSO-AD-Authority)
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] -  CST authentication failure com.emc.csp.error.SystemException: Error decrypting data
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  OS Login disabled
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = LocalDirectoryTest
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = LocalDirectoryTest
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] -  Authentication succeeded...
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] -  Storing roles in lockbox ...
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole1 = DataAdministrator
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole2 = ResourceAdmin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole3 = SecurityAdmin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole4 = ServicePlanAdministrator
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Authentication succeeded...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Storing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles = 4
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  Authentication succeeded - token
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  getPerson called for admin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  retrieved cstIF ....com.emc.archway.cas.auth.CSTInterface@16ea70b
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles found = 4
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role DataAdministrator
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role ResourceAdmin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role SecurityAdmin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles = 4
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  Authentication succeeded - token
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  getPerson called for admin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  retrieved cstIF ....com.emc.archway.cas.auth.CSTInterface@16ea70b
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles found = 4
2017-01-05 10:20:18,408 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role ServicePlanAdministrator
2017-01-05 10:20:18,408 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role exception
2017-01-05 10:20:18,408 ERROR [com.emc.archway.cas.auth.CSTInterface] - The item name does not exist in the Lockbox
com.emc.csp.error.ObjectNotFoundException: The item name does not exist in the Lockbox
                at com.emc.cst.cstBridge.cstBridgeJNI.LockboxService_retrieveItemAsText(Native Method)
                at com.emc.cst.cstBridge.LockboxService.retrieveItemAsText(LockboxService.java:153)
                at com.emc.csp.services.lockbox.LockboxService.retrieveItemAsText(LockboxService.java:509)

 

Cause

AppSyncサーバーは、認証されたユーザーに割り当てられたロールのリストを収集するように設計されています。

AppSyncサーバーは、認証後にロール情報を収集し、後で取得するためにロックボックス(ファイルに類似)に書き込みます。
AppSyncサーバーが保存された情報を取得すると、その情報は削除されます。ただし、複数のログインを同時に試行すると、あるセッションが別のセッションによって取得される前に情報を削除します。

簡単に言えば、これは同時に複数のログイン(複数)による同時実行の問題です。

 

Resolution

回避策:
この問題の解決策は存在しますが、デル・テクノロジーズ カスタマー サポートのサポートが必要です。

デル・テクノロジーズ カスタマー サポートにお問い合わせいただき、ホットフィックスに関するこの記事をお伝えください。

 

Affected Products

AppSync

Products

AppSync
Article Properties
Article Number: 000059230
Article Type: Solution
Last Modified: 01 May 2026
Version:  6
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