AppSync: AppSync CLI-kommandoen mislykkes periodevis

Summary: AppSync CLI-kommandoen mislykkes periodevis

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Dette problemet oppstår når flere AppSync CLI-pålogginger forsøkes samtidig. Problemet er svært intermitterende.

Brukeren kjører AppSync CLI for å kjøre en serviceplan, vise alle kopier og montere/demontere en kopi, men det mislykkes midlertidig.

Kjøring av en serviceplan mislykkes med:

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -login server=xxxxxx port=8445 user=admin password=xxxxxxxx

INFO: Successfully authenticated AppSync!

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -runSP app=filesystem service_plan=xxxxxxx

ERROR: Failed to run SP!

Liste over alle kopier som er opprettet for en serviceplan eller et programobjekt mislykkes med:

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -login server=xxxxxx port=8445 user=admin password=xxxxxxxx

INFO: Successfully authenticated AppSync!

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -listCopies app=filesystem service_plan=xxxxxx age=all

ERROR: Could not locate copies!

AppSync-cas.log i C:\EMC\AppSync\apache-tomcat\bin, viser følgende:

2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor constructor
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationHandler] -  CASAuthenticationManager::authenticateUsernamePasswordInternal username = admin
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -  CASAuthenticationAdaptor::authenticate
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor::authenticate Using CST...
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CSTInterface] - Checking for LDAP authority: PSO-AD-Authority
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = PSO-AD-Authority
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = PSO-AD-Authority (PSO-AD-Authority)
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CSTInterface] -  CST authentication failure com.emc.csp.error.SystemException: Error decrypting data
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  OS Login disabled
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = LocalDirectoryTest
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = LocalDirectoryTest
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor constructor
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationHandler] -  CASAuthenticationManager::authenticateUsernamePasswordInternal username = admin
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -  CASAuthenticationAdaptor::authenticate
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor::authenticate Using CST...
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CSTInterface] - Checking for LDAP authority: PSO-AD-Authority
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = PSO-AD-Authority
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = PSO-AD-Authority (PSO-AD-Authority)
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] -  CST authentication failure com.emc.csp.error.SystemException: Error decrypting data
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  OS Login disabled
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = LocalDirectoryTest
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = LocalDirectoryTest
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] -  Authentication succeeded...
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] -  Storing roles in lockbox ...
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole1 = DataAdministrator
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole2 = ResourceAdmin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole3 = SecurityAdmin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole4 = ServicePlanAdministrator
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Authentication succeeded...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Storing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles = 4
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  Authentication succeeded - token
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  getPerson called for admin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  retrieved cstIF ....com.emc.archway.cas.auth.CSTInterface@16ea70b
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles found = 4
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role DataAdministrator
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role ResourceAdmin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role SecurityAdmin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles = 4
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  Authentication succeeded - token
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  getPerson called for admin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  retrieved cstIF ....com.emc.archway.cas.auth.CSTInterface@16ea70b
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles found = 4
2017-01-05 10:20:18,408 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role ServicePlanAdministrator
2017-01-05 10:20:18,408 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role exception
2017-01-05 10:20:18,408 ERROR [com.emc.archway.cas.auth.CSTInterface] - The item name does not exist in the Lockbox
com.emc.csp.error.ObjectNotFoundException: The item name does not exist in the Lockbox
                at com.emc.cst.cstBridge.cstBridgeJNI.LockboxService_retrieveItemAsText(Native Method)
                at com.emc.cst.cstBridge.LockboxService.retrieveItemAsText(LockboxService.java:153)
                at com.emc.csp.services.lockbox.LockboxService.retrieveItemAsText(LockboxService.java:509)

 

Cause

AppSync-serveren er designet for å samle listen over roller som er tilordnet brukeren når den er godkjent.

AppSync-serveren samler rolleinformasjonen etter godkjenning og skriver den til en låseboks (dette ligner på en fil) for å hente den senere.
Når AppSync-serveren henter den lagrede informasjonen, slettes den. Men hvis flere pålogginger ble prøvd samtidig, ville én økt slette informasjonen før den hentes av en annen økt.

For å si det enkelt, er dette et samtidighetsproblem på grunn av flere pålogginger (mer enn en) samtidig.

 

Resolution

Løsningen:
Det finnes en løsning på dette problemet, men det krever hjelp fra kundestøtte hos Dell Technologies.

Kontakt Dell Technologies-kundestøtte, og se denne artikkelen for hurtigreparasjonen.

 

Affected Products

AppSync

Products

AppSync
Article Properties
Article Number: 000059230
Article Type: Solution
Last Modified: 01 May 2026
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.