AppSync: El comando de la CLI de AppSync falla de forma intermitente

Summary: El comando de la CLI de AppSync falla de forma intermitente

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Symptoms

Este problema se produce cuando se intentan varios inicios de sesión de la CLI de AppSync simultáneamente. El problema es altamente intermitente.

El usuario está ejecutando la CLI de AppSync para ejecutar un plan de servicio, enumerar todas las copias y montar/desmontar una copia, pero falla de forma intermitente.

La ejecución de un plan de servicio falla con lo siguiente:

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -login server=xxxxxx port=8445 user=admin password=xxxxxxxx

INFO: Successfully authenticated AppSync!

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -runSP app=filesystem service_plan=xxxxxxx

ERROR: Failed to run SP!

Enumere todas las copias que se crean para un plan de servicio o un objeto de aplicación que falla con:

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -login server=xxxxxx port=8445 user=admin password=xxxxxxxx

INFO: Successfully authenticated AppSync!

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -listCopies app=filesystem service_plan=xxxxxx age=all

ERROR: Could not locate copies!

El cas.log de AppSync ubicado en C:\EMC\AppSync\apache-tomcat\bin muestra lo siguiente:

2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor constructor
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationHandler] -  CASAuthenticationManager::authenticateUsernamePasswordInternal username = admin
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -  CASAuthenticationAdaptor::authenticate
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor::authenticate Using CST...
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CSTInterface] - Checking for LDAP authority: PSO-AD-Authority
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = PSO-AD-Authority
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = PSO-AD-Authority (PSO-AD-Authority)
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CSTInterface] -  CST authentication failure com.emc.csp.error.SystemException: Error decrypting data
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  OS Login disabled
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = LocalDirectoryTest
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = LocalDirectoryTest
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor constructor
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationHandler] -  CASAuthenticationManager::authenticateUsernamePasswordInternal username = admin
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -  CASAuthenticationAdaptor::authenticate
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor::authenticate Using CST...
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CSTInterface] - Checking for LDAP authority: PSO-AD-Authority
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = PSO-AD-Authority
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = PSO-AD-Authority (PSO-AD-Authority)
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] -  CST authentication failure com.emc.csp.error.SystemException: Error decrypting data
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  OS Login disabled
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = LocalDirectoryTest
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = LocalDirectoryTest
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] -  Authentication succeeded...
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] -  Storing roles in lockbox ...
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole1 = DataAdministrator
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole2 = ResourceAdmin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole3 = SecurityAdmin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole4 = ServicePlanAdministrator
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Authentication succeeded...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Storing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles = 4
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  Authentication succeeded - token
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  getPerson called for admin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  retrieved cstIF ....com.emc.archway.cas.auth.CSTInterface@16ea70b
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles found = 4
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role DataAdministrator
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role ResourceAdmin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role SecurityAdmin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles = 4
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  Authentication succeeded - token
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  getPerson called for admin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  retrieved cstIF ....com.emc.archway.cas.auth.CSTInterface@16ea70b
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles found = 4
2017-01-05 10:20:18,408 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role ServicePlanAdministrator
2017-01-05 10:20:18,408 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role exception
2017-01-05 10:20:18,408 ERROR [com.emc.archway.cas.auth.CSTInterface] - The item name does not exist in the Lockbox
com.emc.csp.error.ObjectNotFoundException: The item name does not exist in the Lockbox
                at com.emc.cst.cstBridge.cstBridgeJNI.LockboxService_retrieveItemAsText(Native Method)
                at com.emc.cst.cstBridge.LockboxService.retrieveItemAsText(LockboxService.java:153)
                at com.emc.csp.services.lockbox.LockboxService.retrieveItemAsText(LockboxService.java:509)

 

Cause

El servidor de AppSync está diseñado para recopilar la lista de funciones asignadas al usuario una vez autenticado.

El servidor de AppSync recopila la información de la función después de la autenticación y la escribe en una caja de seguridad (similar a un archivo) para recuperarla posteriormente.
Una vez que el servidor de AppSync recupera la información almacenada, esta se elimina. Sin embargo, si se intentaran varios inicios de sesión simultáneamente, una sesión eliminaría la información antes de que otra la recuperara.

En pocas palabras, este es un problema de simultaneidad debido a varios inicios de sesión (más de uno) simultáneamente.

 

Resolution

Solución alternativa:
Existe una solución para este problema, pero requiere la asistencia del soporte al cliente de Dell Technologies.

Comuníquese con el servicio al cliente de Dell Technologies y consulte este artículo para obtener la revisión.

 

Affected Products

AppSync

Products

AppSync
Article Properties
Article Number: 000059230
Article Type: Solution
Last Modified: 01 May 2026
Version:  6
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