ViPR Controller: Creation of a VPLEX distributed lun fails with Status 524: Infinite or NaN

Summary: Creation of a VPLEX distributed lun fails with the error Status 524: Infinite or NaN.

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Symptoms

  • The second VPLEX in Metro configuration was recently upgraded from a VS2 to a VS6.

    A ViPR Order to create a VPLEX distributed LUN fails with the following error:

    Error 18000: An error occurred while executing a job in the VPLEX device
    Request to create distributed device failed with Status 524: Infinite or NaN

Cause

This error is related to an issue with the VPLEX management console which is rejecting valid commands passed from ViPR Controller.

This is a known issue.The reason for the NaN problem is currently believed to be CST JNI native code not being thread-safe and corrupting the FPU registers and interfering with other java threads that need to use the FPU (such as for double numbers).

Resolution

Restart the VPLEX management console on the VPLEX cluster that ViPR runs the create distributed volume command.
This process is non-disruptive to I/O yet there will be an interruption to the VPLEX GUI and CLI for about 1 to 2 minutes as the VPlexManagementConsole service stablizes.

For more details on how to restart the VPLEX Management Console service refer to KB VPLEX: How to restart VPlexManagementConsole to refresh VPLEX CLI/GUI

Permanent Fix:
This issue is fixed in VPLEX GeoSynchrony code version 6.0 Service Pack 1 Patch 4.

Products

VPLEX Series
Article Properties
Article Number: 000167777
Article Type: Solution
Last Modified: 20 Oct 2025
Version:  4
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