VxRail: Deployment Robo cluster failing with error "The provided host x.x.x.x is not a witness node"

Error as below:


 
 

In dayone.log

023-04-12-07:39:44 microservice.wfservice "INFO [wfengine.status] notify {'level': 'step', 'id': 'general_thorough_validation.network_prepare_aware_foreach_validator.1.witness_host_validator', 'state': 'COMPLETED', 'progress': 31, 'stat
us': {'id': 'witness_host_validator', 'internal_id': 'general_thorough_validation.network_prepare_aware_foreach_validator.1.witness_host_validator_False____2ac1d5d0_8d5d_4f_9c56f2f831', 'internal_family': 'general_thorough_validation.net
work_prepare_aware_foreach_validator.1.witness_host_validator', 'status': 'COMPLETED', 'startTime': 1681285172066, 'stage': '1', 'endTime': 1681285184310, 'params': {'host_conn_info': {'host': 'xxxx::6a05:xxxx:xxxx:42b3%eth1', 'username'
: 'root', '****** 'port': 443}, 'robo_cluster': True, 'vc_conn_info': {'host': 'xxxxxxx.domain.com', 'username': 'admintmp@vsphere.local', '****** 'port': 443}, 'witness_info': {'management_ip': 'x.x.x.x', 'witness_ip': 'x.x.x.x
6', 'gateway': 'x.x.x.x', 'netmask': 'x.x.x.x', 'username': 'root', '****** 'invalid_fields': ['vcenter.accounts.management.username'], 'network_prepare_params': {'vxm_ip': 'x.x.x.x', 'vxm_netmask': '255.255.255.0', 'vxm_
gateway': 'x.x.x.x', 'tld': 'xxxx.domain.com', 'is_internal_dns': False, 'dns_servers': ['x.x.x.x', 'x.x.x.x'], 'vlanid': 40, 'host_conn_info': {'host': 'xxxx::6a05:xxxx:xxxx:3568%eth1', 'username': 'root', '****** 'port': 443}}}, '
result': {'result': {'result': 'FAILED', 'raw_result': None, 'name': 'WitnessHostValidator', 'context': {'invalid_fields': ['vcenter.accounts.management.username', 'witness_node.management_ip']}, 'errors': [{'type': 'THOROUGH-VALIDATOR',
'field': 'witness_node.management_ip', 'code': 'E3100_VAL_15', 'placeholders': ['*.*.*.*'], 'message': 'The provided host x.x.x.x is not a witness node.'}], 'warnings': []}}, 'error': None}}"
2023-04-12-07:39:44 microservice.ms-day1-bringup "2023-04-12 07:39:44,351 [INFO] <Dummy-1968:140167207234888> wfservice.py get_status_from_wf() (607): Get workflow status from workflow engine for instance: 2ac1d5d0-8d5d-4f36-9aa4-2f52691
8873a..."
2023-04-12-07:39:44 microservice.ms-day1-bringup "2023-04-12 07:39:44,351 [INFO] <Dummy-1968:140167207234888> wfservice.py get_status_from_wf() (609): GET http://api-gateway:8080/rest/vxm/internal/engine/v1/instance/2ac1d5d0-8d5d-4f36-9a
a4-2f526918873a"

'message': 'The provided host x.x.x.x is not a witness node.

Port 443 is not available between nodes/witness.

To resolve this issue, check that port 443 is enabled between the VxRail and witness IP on the customer network.

'message': 'The provided host x.x.x.x is not a witness node.

From VxRail Manager run the following command:

# curl -v telnet://x.x.x.x:443

The IP should be the witness IP which appear in the logs.