vProxy backups fail when the NAS FULL level backups are running

Summary: The VMware Protection Policy backup action and VMware View refresh fail when Network-attached storage (NAS) Network Data Management Protocol (NDMP) backups are running.

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Symptoms

The NetWorker VMware Protection (NVP) integration is configured with the vProxy Appliance.
The VMware Protection Policy backup action and VMware View refresh fail when NAS NDMP backups are running.
The NetWorker Virtual Edition (NVE) daemon.raw shows the nsrvim process fails after ~1.5 minutes when the time-out should be 60 minutes (3600 s).
MM/DD/YYYY HH:MM:SS 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: nsrvim starting on my-nsr.my-domain.com (process 22600). 
MM/DD/YYYY HH:MM:SS 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Connecting to NetWorker on 'my-nsr.my-domain.com'. 
MM/DD/YYYY HH:MM:SS 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Querying NSR hypervisor resource 'my-vcenter.my-domain.com' 
MM/DD/YYYY HH:MM:SS 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Connecting to service at https://my-vcenter.my-domain.com/sdk 
MM/DD/YYYY HH:MM:SS 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Starting session with infrastructure services daemon. 
MM/DD/YYYY HH:MM:SS 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Querying for inventory at https://my-vcenter.my-domain.com/sdk 
MM/DD/YYYY HH:MM:SS 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: End of file or no input: Operation interrupted or timed out (3600 s receive delay) (3600 s send delay) 
MM/DD/YYYY HH:MM:SS 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: nsrvim exiting on my-nsr.my-domain.com (process 22600). 
The VMware Protection Policy backup action and VMware View refresh work as expected once the NDMP backups complete in the environment.

Cause

The NetWorker Server VMware Inventory Manager (nsrvim) process uses HTTP VMware Simple Object Access Protocol (SOAP) calls to receive an updated vCenter inventory.
The NDMP backup workflow uses significant resources (Disk I/O, Memory, and CPU), especially indexing of the backup.
The NDMP backup workflow overhead on the NetWorker Server is causing the nsrvim to fail in the environment.

Resolution

The NDMP NAS Client backup or indexing can be offloaded to a NetWorker Remote Storage Node.
The NetWorker Client Properties backup command can be updated to include the NetWorker Remote Storage Node.

To offload only the backup traffic:
nsrndmp_save -T dump -P [nw_remote_storagenode.mydomain.com]
To offload the indexing and backup traffic:
nsrndmp_save -T dump -I [nw_remote_storagenode.mydomain.com]

Workaround:
Stagger the VMware Protection Policy to run outside of the NDMP NAS Protection Policy execution.
Article Properties
Article Number: 000214204
Article Type: Solution
Last Modified: 21 Nov 2025
Version:  3
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