Alienware AW920H Headset Reports the Incorrect Battery Charge Level
Summary: Information about the battery charge level on the Alienware AW920H headset not showing correctly.
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Symptoms
Alienware AW920H Headset Battery Charge Level
You may receive a message in Windows stating that the battery on the Alienware AW920H Headset is depleted even though it is charged and functioning normally.
Cause
No cause information is available.
Resolution
Alienware Command Center Application
Update the Alienware Command Center application to version 6.4 or later to resolve this issue.
Alienware Command Center 6.x - Full Installer
Affected Products
Alienware Command Center, Alienware Tri-Mode Wireless Gaming Headset AW920HArticle Properties
Article Number: 000227725
Article Type: Solution
Last Modified: 16 Sept 2025
Version: 5
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