Dell NativeEdge: Feilsøke HTTP 500-respons for NativeEdge-tilbakestilling av endepunkt eller oppretting av gjenopprettingsbilde

Summary: Feilsøk og gjenopprett NativeEdge-systemer med en HTTP 500-status under oppretting av tilbakestilling eller gjenopprettingsbilde.

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Symptoms

Når du prøver å laste ned en avbildning for endepunktgjenoppretting, får du en HTTP 500-feil på skjermen.

En feilmelding under opprettelsen av imaget for tilbakestilling/gjenoppretting

 

Cause

Flere årsaker kan forårsake en HTTP 500-feil under bildeopprettelsen.

Som et eksempel, få loggene til fru-cru pod med en kommando som:

admin@vm-qq5k7h:~$ kubectl get pod -A | grep fru-cru
hzp               hzp-fru-cru-svc-5fc46f884-5qv9p                     2/2     Running     0               5d18h
admin@vm-qq5k7h:~$ kubectl logs hzp-fru-cru-svc-5fc46f884-5qv9p -nhzp
Defaulted container "hzp-fru-cru-svc" out of: hzp-fru-cru-svc, hzp-iam-proxy, init-dependencies (init), hzp-iam-proxy-init (init)
Waiting for sidecar proxy to become ready...

Hvis du ser i logglinjen som nedenfor, står du overfor problemet med å opprette bunt (se etter feil og "create_bundle" -oppføringer):

{"level":"error","component":"hzp-fru-cru-svc","correlationID":null,"marker":"bundle-image","function":"ISG-Edge/hzp-fru-cru-svc/server/services/bundleimageservice.(*Service).Create","error":"exit status 1","time":"2025-03-25T13:35:19Z","message":"Unable to run create_bundle.sh script, command /usr/bin/sudo sh ./scripts/create_bundle.sh -i bundle/5d1a8597-0f9a-4b3f-a4bd-10dab74deefa/reset-factory-os.img -f bundle/5d1a8597-0f9a-4b3f-a4bd-10dab74deefa/factory_os.efi -f bundle/5d1a8597-0f9a-4b3f-a4bd-10dab74deefa/voucher.txt -f ./scripts/cru-config -o bundle/5d1a8597-0f9a-4b3f-a4bd-10dab74deefa/5d1a8597-0f9a-4b3f-a4bd-10dab74deefa.img, output INFO: Getting the image size
Size of bootable partition: 62MB, size of non-bootable partition: 143MB
INFO: Generating bundle/5d1a8597-0f9a-4b3f-a4bd-10dab74deefa/5d1a8597-0f9a-4b3f-a4bd-10dab74deefa.img image
INFO: Creating bootable and non-bootable partitions
INFO: Formatting the partitions
mkfs.fat 4.2 (2021-01-31)
Discarding device blocks:      0/148480\b\b\b\b\b\b\b\b\b\b\b\b\b             \b\b\b\b\b\b\b\b\b\b\b\b\bdone                            
Creating filesystem with 148480 1k blocks and 37088 inodes
Filesystem UUID: ab030c8f-e580-424f-92fa-8df396228bdc
Superblock backups stored on blocks: 
\t8193, 24577, 40961, 57345, 73729\n
Allocating group tables:  0/19\b\b\b\b\b     \b\b\b\b\bdone                            
Writing inode tables:  0/19\b\b\b\b\b     \b\b\b\b\bdone                            
Creating journal (4096 blocks): done
Writing superblocks and filesystem accounting information:  0/19\b\b\b\b\b     \b\b\b\b\bdone
ERROR: Unable to mount the bootable partition\n"}

Hvis du vil håndtere denne feilen, kontakter du Dells kundestøtte.

 

Resolution

Løsningstrinnene kan variere avhengig av systeminnstillingene som hindrer imaget i å bli opprettet.

Ta kontakt med Dells kundestøtte for å løse dette problemet.

Affected Products

NativeEdge Solutions, NativeEdge
Article Properties
Article Number: 000300543
Article Type: Solution
Last Modified: 25 Apr 2025
Version:  1
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