Dell NativeEdge：針對 NativeEdge 端點重設或復原映像建立的 HTTP 500 回應進行故障診斷

嘗試下載端點復原映像時，您在畫面上收到 HTTP 500 錯誤。

有多種原因可能會在映像建立期間導致 HTTP 500 錯誤。

例如，使用如下命令取得 fru-cru pod 的記錄：

admin@vm-qq5k7h:~$ kubectl get pod -A | grep fru-cru
hzp               hzp-fru-cru-svc-5fc46f884-5qv9p                     2/2     Running     0               5d18h
admin@vm-qq5k7h:~$ kubectl logs hzp-fru-cru-svc-5fc46f884-5qv9p -nhzp
Defaulted container "hzp-fru-cru-svc" out of: hzp-fru-cru-svc, hzp-iam-proxy, init-dependencies (init), hzp-iam-proxy-init (init)
Waiting for sidecar proxy to become ready...

如果您在如下所示的日誌行中看到，則遇到創建捆綁包問題（查找錯誤和“create_bundle”條目）：

{"level":"error","component":"hzp-fru-cru-svc","correlationID":null,"marker":"bundle-image","function":"ISG-Edge/hzp-fru-cru-svc/server/services/bundleimageservice.(*Service).Create","error":"exit status 1","time":"2025-03-25T13:35:19Z","message":"Unable to run create_bundle.sh script, command /usr/bin/sudo sh ./scripts/create_bundle.sh -i bundle/5d1a8597-0f9a-4b3f-a4bd-10dab74deefa/reset-factory-os.img -f bundle/5d1a8597-0f9a-4b3f-a4bd-10dab74deefa/factory_os.efi -f bundle/5d1a8597-0f9a-4b3f-a4bd-10dab74deefa/voucher.txt -f ./scripts/cru-config -o bundle/5d1a8597-0f9a-4b3f-a4bd-10dab74deefa/5d1a8597-0f9a-4b3f-a4bd-10dab74deefa.img, output INFO: Getting the image size
Size of bootable partition: 62MB, size of non-bootable partition: 143MB
INFO: Generating bundle/5d1a8597-0f9a-4b3f-a4bd-10dab74deefa/5d1a8597-0f9a-4b3f-a4bd-10dab74deefa.img image
INFO: Creating bootable and non-bootable partitions
INFO: Formatting the partitions
mkfs.fat 4.2 (2021-01-31)
Discarding device blocks:      0/148480\b\b\b\b\b\b\b\b\b\b\b\b\b             \b\b\b\b\b\b\b\b\b\b\b\b\bdone                            
Creating filesystem with 148480 1k blocks and 37088 inodes
Filesystem UUID: ab030c8f-e580-424f-92fa-8df396228bdc
Superblock backups stored on blocks: 
\t8193, 24577, 40961, 57345, 73729\n
Allocating group tables:  0/19\b\b\b\b\b     \b\b\b\b\bdone                            
Writing inode tables:  0/19\b\b\b\b\b     \b\b\b\b\bdone                            
Creating journal (4096 blocks): done
Writing superblocks and filesystem accounting information:  0/19\b\b\b\b\b     \b\b\b\b\bdone
ERROR: Unable to mount the bootable partition\n"}

若要處理此錯誤，請聯絡 Dell 支援。

解決方案步驟可能會因阻止建立映像的系統設定而有所不同。

請與 Dell 支援部門聯絡以解決此問題。