NetWorker: os backups do vProxy falham com o erro "Unable to backup virtual disk "Hard disk 1"

A integração NetWorker VMware Protection está configurada com o equipamento vProxy. O backup de uma máquina virtual não é concluído no ambiente. A mensagem do NetWorker Management Console indica que é unable to backup virtual disk "Hard disk 1."

Para remover os discos extras conectados ao vProxy, consulte LKB00022590 NVP-vProxy: Como usar a ferramenta de verificação de integridade ProxyHC no equipamento vProxy.

O arquivo vbackupd-engine.log do vProxy e o log de backup do servidor NetWorker mostram:   

YYYY/MM/DD HH:MM:SS TRACE:  [43] Opening source VMDK "[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk" ...
YYYY/MM/DD HH:MM:SS INFO:   [43] Calling VixDiskLib_Open("[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk")...
YYYY/MM/DD HH:MM:SS ERROR:  [43] VDDK Error: 13: You do not have access rights to this file.
YYYY/MM/DD HH:MM:SS ERROR:  [43] Failed to open source VMDK "[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk".
YYYY/MM/DD HH:MM:SS ERROR:  [43] "Hard disk 1": BackupVmdk: "Hard disk 1": Unable to open Virtual Disk "[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk" in "hotadd:nbd" mode.
YYYY/MM/DD HH:MM:SS ERROR:  [43] "Hard disk 1": BackupVmdk: "Hard disk 1": Unable to open Virtual Disk "[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk" in "hotadd:nbd" mode.
YYYY/MM/DD HH:MM:SS ERROR:  [43] "Hard disk 1": BackupVmdk: Failed backup.
YYYY/MM/DD HH:MM:SS ERROR:  [43] Unable to backup virtual disk "Hard disk 1".

O arquivo vProxy vbackupd-vddk.log mostra:

DD MM HH:MM:SS YYYY: VDDK: INFO: VixDiskLib: VixDiskLib_OpenEx: Open a disk.
DD MM HH:MM:SS YYYY: VDDK: INFO: VixDiskLibVim: VixDiskLibVim_GetNfcTicket: Get NFC ticket for [DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk.
DD MM HH:MM:SS YYYY: VDDK: INFO: VixDiskLibVim: Request RandomAccessRO diskKey = 2000, readOnly = 1, openSnapshot = 0.
DD MM HH:MM:SS YYYY: VDDK: INFO: VixDiskLibVim: VixDiskLibVim_FreeNfcTicket: Free NFC ticket.
DD MM HH:MM:SS YYYY: VDDK: INFO: NBD_ClientOpen: attempting to create connection to vpxa-nfc://[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk@[ESXI_HOST_FQDN]:902
DD MM HH:MM:SS YYYY: VDDK: INFO: CnxOpenTCPSocket: Cannot connect to server [ESXI_HOST_FQDN]:902: Connection timed out
DD MM HH:MM:SS YYYY: VDDK: INFO: CnxAuthdConnect: Returning false because CnxAuthdConnectTCP failed
DD MM HH:MM:SS YYYY: VDDK: INFO: CnxConnectAuthd: Returning false because CnxAuthdConnect failed
DD MM HH:MM:SS YYYY: VDDK: INFO: Cnx_Connect: Returning false because CnxConnectAuthd failed
DD MM HH:MM:SS YYYY: VDDK: INFO: Cnx_Connect: Error message: Failed to connect to server [ESXI_HOST_FQDN]:902
DD MM HH:MM:SS YYYY: VDDK: WARN: [NFC ERROR] NfcNewAuthdConnectionEx: Failed to connect to peer. Error: Failed to connect to server [ESXI_HOST_FQDN]:902
DD MM HH:MM:SS YYYY: VDDK: INFO: NBD_ClientOpen: Couldn't connect to [ESXI_HOST_FQDN]:902 Failed to connect to server [ESXI_HOST_FQDN]:902
DD MM HH:MM:SS YYYY: VDDK: INFO: DISKLIB-DSCPTR: : "vpxa-nfc://[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk@[ESXI_HOST_FQDN]:902" : Failed to open NBD extent.
DD MM HH:MM:SS YYYY: VDDK: INFO: DISKLIB-LINK  : "vpxa-nfc://[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk@[ESXI_HOST_FQDN]:902" : failed to open (NBD_ERR_NETWORK_CONNECT).  
DD MM HH:MM:SS YYYY: VDDK: INFO: DISKLIB-CHAIN : "vpxa-nfc://[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk@[ESXI_HOST_FQDN]:902" : failed to open (NBD_ERR_NETWORK_CONNECT).
DD MM HH:MM:SS YYYY: VDDK: INFO: DISKLIB-LIB   : Failed to open 'vpxa-nfc://[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk@[ESXI_HOST_FQDN]:902' with flags 0x1e NBD_ERR_NETWORK_CONNECT (2338).
DD MM HH:MM:SS YYYY: VDDK: INFO: VixDiskLib: Unable to locate appropriate transport mode to open disk. Error 13 (You do not have access rights to this file) at 4570.
DD MM HH:MM:SS YYYY: VDDK: INFO: VixDiskLib: VixDiskLib_OpenEx: Cannot open disk [DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk. Error 13 (You do not have access rights to this file) at 4680.
DD MM HH:MM:SS YYYY: VDDK: INFO: VixDiskLib: VixDiskLib_Open: Cannot open disk [DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk. Error 13 (You do not have access rights to this file) at 4718.
DD MM HH:MM:SS YYYY: VDDK: INFO: VixDiskLib: VixDiskLib_Disconnect: Disconnect.

O vProxy não consegue se conectar ao host do ESXi de destino usando a porta 902. O fluxo de trabalho de backup do vProxy usa comandos do VMware Virtual Disk Development Kit (VDDK) para se conectar aos arquivos vmdk , usando hotadd ou nbd, para realizar o backup.

Certifique-se de que o vProxy possa se conectar ao host do ESXi usando as portas necessárias (443 e 902). A tabela "Requisitos de porta" do Guia de integração entre o Dell NetWorker e o VMware contém detalhes e informações atualizadas sobre as portas necessárias para a solução.