Avamar: Incorrect Avamar Administrator GUI launched after upgrading the Avamar Server or MCS

Summary: Avamar: Incorrect Avamar Administrator GUI launched after upgrading the Avamar Server or MCS

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Symptoms

The Avamar Server or MCS have recently been upgraded to a new version.

Environment:
Avamar 18.2

When opening a browser at the Avamar Server page and selecting the Administrator link, an incorrect version of Avamar Administrator GUI opens.

Cause

Old information has been preserved in Java cache on the customer's desktop and not being updated

Resolution

Clear Java cache on Windows system:
  1. In Control Panel on Widows system go to Java
  2. Under General Tab select Settings...
  3. Select Delete Files...
  4. The following should be selected:
    • Trace and Log Files
    • Cached Applications and Applets
    • Installed Applications and Applets
  5. Select OK
  6. Attempt to open the Avamar Administrator GUI

Affected Products

Avamar

Products

Avamar, Avamar Server
Article Properties
Article Number: 000071456
Article Type: Solution
Last Modified: 12 Dec 2025
Version:  5
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