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Article Number: 000126840

Dell Multi-device Wireless Keyboard and Mouse Bluetooth Connection and Pairing to a Computer

Summary: Information about setting up and pairing your Dell wireless Keyboard and mouse devices using Bluetooth.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Instructions

Table of contents

  1. Wireless connection and Bluetooth pairing overview
  2. Setting up your wireless mouse
  3. Pairing up your wireless mouse
  4. Setting up your wireless keyboard
  5. Pairing up your wireless keyboard
  6. Troubleshooting

Wireless connection and Bluetooth pairing overview

Wireless and Bluetooth connection takes place between the device or a dongle adapter when attached to the personal computer. Without this process taking place, the device will not function properly with the computer.

This guidance covers the following Dell Wireless Keyboard and Mouse Models:

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Setting up your wireless mouse

Installing the battery on your Mouse

  1. Locate the slot on the side of the mouse cover. Using your fingertip, pry open the mouse cover.

    SLN322676_en_US__2dell_mobile-wireless-mouse-ms3320w_installing_battery1

  2. Remove the USB dongle from its compartment.

    SLN322676_en_US__3dell_mobile-wireless-mouse-ms3320w_installing_battery2

  3. Install the AA battery into the battery compartment.

    SLN322676_en_US__4dell_mobile-wireless-mouse-ms3320w_installing_battery3

  4. Replace the mouse cover.

    SLN322676_en_US__5dell_mobile-wireless-mouse-ms3320w_installing_battery4

  5. Slide the power switch to turn on the mouse.

    SLN322676_en_US__6dell_mobile-wireless-mouse-ms3320w_installing_battery5

NOTE: The distance between your computer and mouse must be within ten meters of each other.

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Pairing up your wireless mouse

Pairing your mouse using the USB dongle

NOTE: The Mouse is pre-paired to the USB dongle when you first get it.
 
NOTE: When you need to re-pair your Mouse or Keyboard to the USB dongle, see the Dell Knowledge base article Dell Peripheral Manager Usage and Troubleshooting.
 

  1. Connect the Dell Universal USB dongle to the USB port on your computer.

    SLN322676_en_US__10dell_mobile-wireless-mouse-ms3320w_pairing_USB1

  2. The connection-mode light on the mouse turns on to indicate it has paired and then turns off.

    SLN322676_en_US__11dell_mobile-wireless-mouse-ms3320w_pairing_USB2

  3. The mouse is paired with your computer.

    SLN322676_en_US__12dell_mobile-wireless-mouse-ms3320w_pairing_USB3

Pairing your mouse using Bluetooth (Applies to KM7210W, MS3320W, MS5120W, and MS5320W)

NOTE: Ensure that your Bluetooth driver is updated to the latest version. To learn how to update the Bluetooth driver, see Dell Knowledge Base article Download and Install The Latest Wireless Bluetooth Driver.
NOTE: Using Bluetooth, you can pair up to two computers with your wireless mouse.
 

  1. Press the connection-mode button twice on your mouse (within 3 seconds) until the connection-mode light turns on, indicating that the first Bluetooth (2 bluetooth.jpg) connection is selected.

    SLN322676_en_US__14dell_mobile-wireless-mouse-ms3320w_pairing_bluetooth1

    The connection-mode light blinks for 3 minutes, indicating your mouse is in the pairing mode.

    SLN322676_en_US__15dell_mobile-wireless-mouse-ms3320w_pairing_bluetooth2

  2. Pair your mouse with your Bluetooth enabled computer:

    1. In Windows Search, type Bluetooth.

    2. Click Bluetooth and other devices settings. The Settings window appears.

    3. Ensure that the Bluetooth is turned on.

    4. From the Other devices section, click Dell Mouse.

    NOTE: If the Mouse is not listed, ensure that the pairing mode is enabled on the mouse.

  3. Confirm the pairing process on both the mouse and your computer.

    The connection-mode light turns solid white for a few seconds to confirm the pairing, and then the light turns off. After your mouse and computer pairing is completed, the mouse connects to the computer automatically. When the Bluetooth is enabled and both devices are within the Bluetooth range.

    SLN322676_en_US__17dell_mobile-wireless-mouse-ms3320w_pairing_bluetooth3

Pairing with a second Bluetooth computer (Applies to KM7210W, and MS5320W)

NOTE: You can connect a second computer to your wireless mouse using Bluetooth.
 

  1. Press the connection-mode button twice on your mouse (within 3 seconds) until the connection-mode light turns on, indicating that the second Bluetooth (3 bluetooth.jpg) connection is selected.

    SLN322676_en_US__14dell_mobile-wireless-mouse-ms3320w_pairing_bluetooth1

    The connection-mode light blinks for 3 minutes, indicating your mouse is in the pairing mode.

    SLN322676_en_US__20dell_mobile-wireless-mouse-ms3320w_pairing_bluetooth5

  2. The second (3 bluetooth.jpg) Bluetooth connection light starts blinking to confirm that the pairing mode is enabled.

  3. Pair your mouse with your Bluetooth enabled computer:

    1. In Windows Search, type Bluetooth.

    2. Click Bluetooth and other devices settings. The Settings window appears.

    3. Ensure that the Bluetooth is turned on.

    4. From the Other devices section, click Dell Mouse.

    NOTE: If the Mouse is not listed, ensure that the pairing mode is enabled on the mouse.

  4. Confirm the pairing process on both the mouse and your computer.

    The connection-mode light turns solid white for a few seconds to confirm the pairing, and then the light turns off. After your mouse and computer pairing is completed, the mouse connects to the computer automatically. When the Bluetooth is enabled and both devices are within the Bluetooth range.

    SLN322676_en_US__22dell_mobile-wireless-mouse-ms3320w_pairing_bluetooth4

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Setting up your wireless keyboard

Installing the Batteries on your keyboard

  1. Remove the battery cover.

    SLN322676_en_US__23Set_KYBD_01_BK

  2. Install the AA batteries into the battery compartment.

    SLN322676_en_US__24Set_KYBD_02_BK

  3. Replace the battery cover.

    SLN322676_en_US__25Set_KYBD_03_BK

  4. Slide the power switch to the right to turn on the keyboard.

    SLN322676_en_US__26Set_KYBD_04_BK

NOTE: The distance between your computer and keyboard must be within ten meters of each other.

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Pairing up your wireless keyboard

Pairing your keyboard using the USB dongle

NOTE: The Keyboard is pre-paired to the USB dongle when you first get it.
 
NOTE: When you need to re-pair your Mouse or Keyboard to the USB dongle, see the Dell Knowledge base article Dell Peripheral Manager Usage and Troubleshooting.
 

  1. Install the Dell Universal USB dongle to the USB port on your computer.

    SLN322676_en_US__30USB_KYBD_01_BK

  2. The connection-mode light on the mouse turns on to indicate it has paired and then turns off.

    SLN322676_en_US__31USB_KYBD_02_BK

  3. The keyboard is paired with your USB device.

    SLN322676_en_US__32USB_KYBD_03_BK

Pairing your keyboard using Bluetooth

NOTE: Ensure that your Bluetooth driver is updated to the latest version. To learn how to update the Bluetooth driver, see Dell Knowledge Base article Download and Install The Latest Wireless Bluetooth Driver.
NOTE: Using Bluetooth, you can pair up to two computers with your wireless keyboard.

  1. Press the connection-mode button twice on your keyboard (within 3 seconds) until the connection-mode light turns on indicating that the first Bluetooth (2 bluetooth.jpg) connection is selected.

    SLN322676_en_US__34Pair_KYBD_01_BK

  2. Pair your keyboard with your Bluetooth-enabled computer:

    1. In Windows Search, type Bluetooth.

    2. Click Bluetooth and other devices settings. The Settings window appears.

    3. Click Bluetooth and other devices. Ensure that the Bluetooth is turned on.

    4. From the list of devices, click Dell Keyboard.

      NOTE: If the Wireless keyboard is not listed, ensure that the pairing mode is enabled on the keyboard.

       

  3. Confirm the pairing process on both keyboard and device.

    The first Bluetooth (2 bluetooth.jpg) connection light turns solid white for 3 seconds to confirm that the connection is established and then turns off. After the keyboard and a device are paired, they connect automatically when Bluetooth is enabled and they are within the Bluetooth range.

    SLN322676_en_US__36Pair_KYBD_02_BK

Pairing with a second Bluetooth computer (Applies to KM7120W)

NOTE: You can connect a second computer to your wireless keyboard using Bluetooth.
 

  1. Press the connection-mode button twice on your keyboard (within 3 seconds) until the connection-mode light turns on indicating that the second Bluetooth (3 bluetooth.jpg) connection is selected.

    SLN322676_en_US__38Pair_KYBD_03_BK

  2. Pair your keyboard with your Bluetooth-enabled computer:

    1. In Windows Search, type Bluetooth.

    2. Click Bluetooth and other devices settings. The Settings window appears.

    3. Click Bluetooth and other devices. Ensure that the Bluetooth is turned on.

    4. From the list of devices, click Dell Keyboard.

      NOTE: If the Wireless keyboard is not listed, ensure that the pairing mode is enabled on the keyboard.

       

  3. Confirm the pairing process on both keyboard and device.

    The second Bluetooth connection light turns solid white for 3 seconds to confirm that the connection is established, and then turns off. After the keyboard and a device are paired, they connect automatically when Bluetooth is enabled and they are within the Bluetooth range.

    SLN322676_en_US__40Pair_KYBD_04_BK

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Troubleshooting

Problems< Possible causes Possible solutions
Unable to use the mouse and keyboard. The white LED indicator on the top of the mouse does not light up when the mouse is turned on.
  1. Check if the battery is inserted correctly. The battery + and - ends should follow those indicated on the battery compartment label.
  2. Check the battery level.
    • If the mouse uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery has one.
  3. Turn the mouse and keyboard off, and then turn on again. Check if the battery status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery-status light will not turn on.
  4. Ensure that the USB dongle is directly connected to your computer. using the port replicators, USB hubs, and so on.
  5. Change the USB port. Insert the USB dongle into another USB port on your computer.
Unable to pair the mouse and keyboard to the computer using Bluetooth. The Bluetooth icon on the computer does not light up when connecting the mouse to the computer.
  1. Check the battery level.
    • If the mouse and keyboard uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is one.
  2. Turn the mouse and keyboard off, and then turn it on again. Check if the battery-status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery-status light will not turn on.
  3. Restart your computer.
  4. Check if the operating system is Windows 10, Windows 8, Chrome, Android.
  5. Ensure that the mouse and keyboard are set to Bluetooth Low Energy (BLE) mode in your computer. For more information, see the documentation that came with your computer.
  6. Turn off then on, and then turn on the Bluetooth. Low Energy (BLE) mode in your computer. For more information, see the documentation that came with your computer.
Mouse pointer does not move.
Left or right buttons do not work.		 The mouse pointer is not responding.
No response when the left or right mouse button is pressed.
  1. Check the battery level.
    • If the mouse uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery has one.
  2. Turn the mouse off, and then turn it on. Check if the battery-status light is flashing amber ten times, indicating that the battery power is low. If the battery is fully depleted, the battery-status light will not turn on.
  3. Restart your computer.
Unable to pair the mouse and keyboard with the computer.
Unable to pair the mouse and keyboard with the computer.		 Wireless pairing error message is received while pairing the mouse and keyboard with the computer.
Wireless pairing error message is received while pairing the mouse and keyboard with the computer.
  1. Check the battery level.
    • If the mouse and keyboard uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is exhausted, replace it with a new one.
  2. Turn the mouse and keyboard off, and then turn it on again. Check if the battery-status light is flashing amber ten times, indicating that the battery power is low. If the battery is fully depleted, the battery-status light will not turn on.
  3. Restart your computer.
Wireless connection is lost. Previously paired mouse no longer works on the computer.
  1. Ensure that the USB dongle is connected directly to your computer. Avoid using the port replicators, USB hubs, and so on.
  2. Change the USB port. Insert the USB dongle into another USB port on your computer.
Unable to pair the mouse and keyboard with the computer. The Bluetooth driver on your personal computer was outdated or older version.
  1. NOTE: Ensure that your Bluetooth driver is updated to the latest version. To learn how to update the Bluetooth driver, see Dell Knowledge Base article Download and Install The Latest Wireless Bluetooth Driver.
    .
  2. Restart your personal computer then resume the pairing process.

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Additional Information

For more information see Dell Knowledge Base article Guide For Pairing and Troubleshooting Dell Bluetooth Keyboards and Mouse.

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Article Properties

Affected Product

Dell Mobile Pro Wireless Mouse MS5120W, Dell Mobile Wireless Mouse MS3320W, Dell Multi-Device Wireless Keyboard and Mouse Combo KM7120W, Dell Multi Device Wireless Mouse MS5320W

Last Published Date

19 Dec 2023

Version

6

Article Type

How To

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