NVE: Oppgraderingen mislykkes under «Konfigurere AuthC-tjenesten for NetWorker»

Summary: Under en oppgradering av NetWorker Virtual Edition-verktøyet (NVE) mislykkes prosessen når "Konfigurere AuthC-tjeneste for NetWorker." Forsøk på å prøve oppgaven på nytt mislyktes. I denne KB-en oppstår problemet når EMC_TCUSER-verdien i filen /nsr/authc_config.txt.preserved ble endret fra standard "nsrtomcat" til en annen ikke-eksisterende brukerkonto. ...

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Symptoms

NVE-oppgraderingsprosessen mislykkes ved konfigurasjon av autoriseringstjenesten for NetWorker:
NVE Brukergrensesnitt

 

NVE-oppgraderingen finner authc_config.txt.preserved men mislykkes med en ukjent feil. NVE /data01/avamar/repo/temp/*/tmp/workflow.log viser:

YYYY-MM-DD HH:MM:SS (-TZ) 47133243251360 INFO: ---------- BEGIN action.reconfigure-networker-authc-service::do ----------
YYYY-MM-DD HH:MM:SS (-TZ) 47133243251360 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=root, ssh command is: (sed -i 's/EMC_JAVADIR=\/usr\/java\/latest/EMC_JAVADIR=\/opt\/nre\/java\/latest/Ig' /nsr/authc_config.txt.preserved) >/usr/local/avamar/var/run_command-sysout.13101.47133243251360 2>&1
YYYY-MM-DD HH:MM:SS (-TZ) 47133243251360 INFO: no output seen from "sed -i 's/EMC_JAVADIR=\/usr\/java\/latest/EMC_JAVADIR=\/opt\/nre\/java\/latest/Ig' /nsr/authc_config.txt.preserved"
YYYY-MM-DD HH:MM:SS (-TZ) 47133243251360 INFO: "sed -i 's/EMC_JAVADIR=\/usr\/java\/latest/EMC_JAVADIR=\/opt\/nre\/java\/latest/Ig' /nsr/authc_config.txt.preserved", exit status=0 (success)
YYYY-MM-DD HH:MM:SS (-TZ) 47133254743080 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=root, ssh command is: (/opt/nsr/authc-server/scripts/authc_configure.sh -silent /nsr/authc_config.txt.preserved) >/usr/local/avamar/var/run_command-sysout.13101.47133254743080 2>&1
YYYY-MM-DD HH:MM:SS (-TZ) 47133243251360 INFO: - - - - - - - BEGIN(output) - - - - - - -
YYYY-MM-DD HH:MM:SS (-TZ) 47133243251360 INFO: 
YYYY-MM-DD HH:MM:SS (-TZ) 47133243251360 INFO: WARNING: Port 9090 is already in use.
YYYY-MM-DD HH:MM:SS (-TZ) 47133243251360 INFO: - - - - - - - END
YYYY-MM-DD HH:MM:SS (-TZ) 47133243251360 ERROR: Configuring AuthC service for NetWorker, exit status=1 (error)
YYYY-MM-DD HH:MM:SS (-TZ) 47133243251360 INFO: post: Configuring AuthC service for NetWorker, exit status=1 (error)
YYYY-MM-DD HH:MM:SS (-TZ) 47133243251360 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=, ssh command is: (rpm -q dpnserver --last | head -1) >/usr/local/avamar/var/run_command-sysout.13101.47133243251360 2>&1
YYYY-MM-DD HH:MM:SS (-TZ) 47133243251360 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=admin, ssh command is: (/usr/local/avamar/bin/avhostname -f) >/usr/local/avamar/var/run_command-sysout.13101.47133243251360 2>/usr/local/avamar/var/run_command-syserr.13101.47133243251360

Cause

/nsr/authc_config.txt.preserved inneholder feil oppføring for EMC_TCUSER. Eksempel:

nve:~ # cat /nsr/authc_config.txt.preserved
EMC_JAVADIR=/opt/nre/java/latest
EMC_TCUSER=tomcat
EMC_TCPORT=9090
EMC_CREATETCKEYSTORE=n
EMC_TCKEYSTORE=/nsr/authc/conf/authc.keystore
EMC_DATADIR=/nsr/authc/data
EMC_KEEPBOOT=y
nve:~ #
Under en NVE-oppgradering kjører oppgraderingsarbeidsflyten NetWorker authc_configure.sh-skriptet ved hjelp av verdiene som er definert i /nsr/authc_config.txt.preserved. Forventet verdi for EMC_TCUSER er nsrtomcat. 
nve:~ # cat /etc/passwd | grep tomcat
nsrtomcat:x:1003:100::/home/nsrtomcat:/bin/bash
Angivelse av en annen brukerkonto fører til at oppgraderingen mislykkes hvis brukeren ikke finnes. Hvis brukerkontoen finnes, kan endring av AUTC-eierskap til en annen konto ødelegge AUTC.

Resolution

1. Logg på NVE over SSH som brukeradministrator.
2. Bytt til rot: sudo su -
3. Endre /nsr/authc_config.txt.preserved slik at den har riktig EMC_TCUSER konto:
Eksempel: 
nve:~ # vi /nsr/authc_config.txt.preserved

EMC_JAVADIR=/opt/nre/java/latest
EMC_TCUSER=nsrtomcat
EMC_TCPORT=9090
EMC_CREATETCKEYSTORE=n
EMC_TCKEYSTORE=/nsr/authc/conf/authc.keystore
EMC_DATADIR=/nsr/authc/data
EMC_KEEPBOOT=y

4. Lagre filen: [ESC] : WQ!
5. Gå tilbake til NVE-webgrensesnittet, og prøv oppgaven på nytt.

Additional Information

Feilsøking:

Legg til -x i authc_configure.sh #!/bin/bash-linjen, eksempel:

nve:~ # head /opt/nsr/authc-server/scripts/authc_configure.sh
#! /bin/bash -x
#
# $Id$ Copyright (c) 2015-2023 EMC Corporation.
#

#
# Copyright (c) 2015-2023 EMC Corporation.
#
# All rights reserved.  This is an UNPUBLISHED work, and
# comprises proprietary and confidential information of EMC.
nve:~ #

Prøv oppgaven på nytt, og se gjennom følgende logger på NVE:

  • /data01/avamar/repo/temp/*/tmp/workflow.log
  • /data01/avamar/repo/temp/*/tmp/err.log
  • /space/avamar/var/avi/server_log/avinstaller.log
For årsaken som er definert i denne KB-en, ble følgende logget i workflow.log én gang -x-feilsøking ble aktivert: 
nve:~ # cat /data01/avamar/repo/temp/*/tmp/workflow.log | grep "username\|TCUSER"
2024-07-11 12:56:40 (-0400) 47274291182240 INFO: cmd=/space/avamar/repo/temp/NveUpgrade-19.11.0-12.avp_1720716526720/scripts/workflow run tools/webmonitor.rb --server=localhost --username=root --password=*********** --validate_only=true
2024-07-11 12:56:40 (-0400) 47274291182240 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=root, ssh command is: (/space/avamar/repo/temp/NveUpgrade-19.11.0-12.avp_1720716526720/scripts/workflow run tools/webmonitor.rb --server=localhost --username=root --password=*********** --validate_only=true) >/usr/local/avamar/var/run_command-sysout.15932.47274291182240 2>&1
2024-07-11 12:56:41 (-0400) 47436079741600 NOTICE: Utility: tools/webmonitor.rb --server=localhost --username=root --password=********** --validate_only=true
2024-07-11 12:56:42 (-0400) 47274291182240 INFO: "/space/avamar/repo/temp/NveUpgrade-19.11.0-12.avp_1720716526720/scripts/workflow run tools/webmonitor.rb --server=localhost --username=root --password=*********** --validate_only=true", exit status=0 (success)
2024-07-11 13:04:59 (-0400) 46986367916700 INFO: + DEFAULT_TCUSER=nsrtomcat
2024-07-11 13:04:59 (-0400) 46986367916700 INFO: + EMC_CREATETCUSER=n
2024-07-11 13:04:59 (-0400) 46986367916700 INFO: ++ awk /EMC_TCUSER/ /nsr/authc_config.txt.preserved
2024-07-11 13:04:59 (-0400) 46986367916700 INFO: + username=tomcat
2024-07-11 13:04:59 (-0400) 46986367916700 INFO: ++ awk /EMC_CREATETCUSER/ /nsr/authc_config.txt.preserved
2024-07-11 13:04:59 (-0400) 46986367916700 INFO: + TCUSER_HOME=
Lignende problemer og logginnsamling KBs:
NetWorker Virtual Edition-oppgradering til 19.8.0.108 mislykkes i å rekonfigurere NetWorker Management Console-innstillinger Oppgraderingsoppgaven
NetWorker Virtual Edition mislykkes under "Reconfiguring NetWorker Authc Service Settings (36 of 47)"
NVE: Veiledning for sortering av oppgradering eller installasjonsfeil

Affected Products

NetWorker

Products

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000226829
Article Type: Solution
Last Modified: 12 Jun 2025
Version:  7
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