PowerScale:隨需分配連線功能後,隨需分配後續步驟失敗
Summary: Dell SupportAssist (連線能力) 隨需分配完成後,會顯示錯誤訊息:「Error: 預配成功,但某些預配後步驟失敗。
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Symptoms
案例 1:
連線能力應自動停用 Secure Remote Services。有時自動化作業無法停用 Secure Remote Services,因此會出現錯誤,例如此處列出的錯誤:
OneFS 9.9.0.0 及更早版本:
Powerscale-1# # isi supportassist provision view
Provision Status:
Current State: COMPLETED
Sub-state: completed
Success or Fail: Fail
Percent Complete: 100%
Error: Provisioning was successful, however some post provisioning steps failed: Failed to disable SRS
或:
Powerscale-1# # isi supportassist provision view
Provision Status:
Current State: COMPLETED
Sub-state: completed
Success or Fail: Fail
Percent Complete: 100%
Error: RuntimeError: Failed to connect to REST server: isi_papi_d service is unavailable
在 OneFS 9.10 及更新版本中,現在要檢查的命令為:
Powerscale-1# isi connectivity provision view
案例 2:
在這種情況下,Secure Remote Services 並未停止執行,如下所示:
Powerscale-1# # isi esrs view
Warning: Secure Remote Service is at end of service life. Upgrade connectivity to Dell Technologies connectivity services as soon as possible by using 'isi connectivity'. See https://www.dell.com/support/kbdoc/en-us/000152189/powerscale-onefs-info-hubs cluster administration guides for more information.
Enabled: Yes <<<<<<<<<<<<<<<<<<<<<<<<<<<
Primary ESRS Gateway: 1.2.3.4
Secondary ESRS Gateway:
Alert on Disconnect: Yes
Gateway Access Pools: subnet0.pool0
Gateway Connectivity Check Period: 60
License Usage Intelligence Reporting Period: 86400
Download Enabled: No
SRS Download Enabled: Yes
ESRS File Download Timeout Period: 50
ESRS File Download Error Retries: 3
ESRS File Download Chunk Size: 1000000
ESRS Download Filesystem Limit: 80
Offline Telemetry Collection Period: 7200
Gateway Connectivity Status: Disconnected <<<<<<<<<<<<<<<<<<<<<<Cause
案例 1:
控制安全遠端服務的守護程式未處於預期狀態,需要手動介入。
案例 2:
Secure Remote Services 未處於預期狀態,必須手動停用。
Resolution
案例 1:
通常,當控制 Secure Remote Services 的兩個精靈處於受尊重的狀態時,就會發生此問題。確認其處於正確狀態:
PowerScale-1# isi services -a | egrep 'esrs|rsapi'
isi_esrs_d ESRS Service Daemon Disabled
isi_rsapi_d Remote-Service API Daemon Enabled
以下是 Secure Remote Services 啟用連線能力後的樣子:
Powerscale-1# isi esrs view
Warning: Secure Remote Service is at end of service life. Upgrade connectivity to Dell Technologies connectivity services as soon as possible by using 'isi connectivity'. See https://www.dell.com/support/kbdoc/en-us/000152189/powerscale-onefs-info-hubs cluster administration guides for more information.
Enabled: No
Primary ESRS Gateway: 1.2.3.4
Secondary ESRS Gateway:
Alert on Disconnect: Yes
Gateway Access Pools: subnet0.pool0
Gateway Connectivity Check Period: 60
License Usage Intelligence Reporting Period: 86400
Download Enabled: No
SRS Download Enabled: Yes
ESRS File Download Timeout Period: 50
ESRS File Download Error Retries: 3
ESRS File Download Chunk Size: 1000000
ESRS Download Filesystem Limit: 80
Offline Telemetry Collection Period: 7200
Gateway Connectivity Status: Disconnected
可使用 isi_rsapi_d 應啟用精靈,如果其處於停用狀態,請使用以下命令啟用:
Powerscale-1# isi services -a isi_rsapi_d enable
可使用 isi_esrs_d 隨需分配連線能力後應停用精靈,請使用以下命令加以停用:
Powerscale-1# isi services -a isi_esrs_d disable
確認 isi_rsapi_d 現在在每個節點上運行,並且不再有 isi_esrs_d 使用此命令執行的精靈:
PowerScale-1# isi_for_array -s "ps -auxww | egrep 'isi_rsapi|isi_esrs' | grep -v grep"
輸出應傳回類似以下內容的內容:
Powerscale-2# isi_for_array -s "ps -auxww | egrep 'isi_rsapi|isi_esrs' | grep -v grep"
Powerscale-1: root 2869 0.0 0.8 108068 46684 - Ss Thu00 0:03.86 /usr/sbin/isi_rsapi_d
Powerscale-2: root 3015 0.0 0.6 121852 35640 - Ss Wed00 0:05.96 /usr/sbin/isi_rsapi_d
Powerscale-3: root 3056 0.0 0.6 102756 36972 - Ss Wed07 0:04.32 /usr/sbin/isi_rsapi_d
Powerscale-4: root 2743 0.0 0.6 108676 36412 - Ss Tue21 0:04.69 /usr/sbin/isi_rsapi_d
Powerscale-2#
如果輸出結果未反映範例輸出,請啟動集合並聯絡 Dell 技術支援部門。
如果輸出看起來與範例相同,請使用新的存取金鑰和 Pin 再次佈建。
案例 2:
嘗試使用此命令停用 Secure Remote Services:
PowerScale-1# isi esrs modify --enabled=false --force
如果命令傳回提示字元且沒有錯誤,請檢查狀態:
Powerscale-1# # isi esrs view
Warning: Secure Remote Service is at end of service life. Upgrade connectivity to Dell Technologies connectivity services as soon as possible by using 'isi connectivity'. See https://www.dell.com/support/kbdoc/en-us/000152189/powerscale-onefs-info-hubs cluster administration guides for more information.
Enabled: No <<<<<<<<<<<<<<<<<<<<<<<<<<<
Primary ESRS Gateway: 1.2.3.4
Secondary ESRS Gateway:
Alert on Disconnect: Yes
Gateway Access Pools: subnet0.pool0
Gateway Connectivity Check Period: 60
License Usage Intelligence Reporting Period: 86400
Download Enabled: No
SRS Download Enabled: Yes
ESRS File Download Timeout Period: 50
ESRS File Download Error Retries: 3
ESRS File Download Chunk Size: 1000000
ESRS Download Filesystem Limit: 80
Offline Telemetry Collection Period: 7200
Gateway Connectivity Status: Disconnected
可以嘗試新的預配,並使用群集的軟體 ID (SWID) 使用新的存取金鑰和 PIN。
如果命令錯誤且無法停用,請啟動收集並聯絡 Dell 技術支援部門。
此問題預期在未來的 OneFS 程式碼版本中解決。
Affected Products
Isilon, PowerScale OneFSArticle Properties
Article Number: 000401974
Article Type: Solution
Last Modified: 11 Dec 2025
Version: 1
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